IDC report: Connected consumers drive distributed order management

Framingham, Mass. - With an ever-growing population of individuals gaining access to smartphones and mobile devices, there's no avoiding the escalated demand to meet consumers where they are with the precise product they want. According to a new study from IDC Retail Insights, this need will in turn drive the capabilities built by distributed order management (DOM) solutions providers.



When deciding to implement a DOM, there are several imperative steps for success. With this in mind, IDC Retail Insights offers the following guidance for retailers planning a DOM implementation to consider:



• Identify your distribution network strategy. Sales distribution can completely change the dynamic of your system.



• Ensure proper education takes place with critical employees in retail locations and warehouse facilities.



• Institute product tracking mechanisms to better understand your inventory fluctuations.



To meet consumers where they are and serve them as efficiently as possible, retailers must be able to flex their inventory knowledge. Utilizing a DOM service, retailers are able to provide consumers with knowledge about past product reviews, where the product is available for purchase, and the options for receiving that particular product.