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Data & Analytics

  • Study: Shopping habits differ across generations of shoppers

    There is clearly a “generation gap” when it comes to how — and where — different customer segments choose to shop.   This was according to a recent study from Dealspotr, a crowdsourcing platform for savings. The firm launched an online survey among respondents across age groups, including Generation Z (20 and under), Millennial (21 to 35), Generation X (36 to 52), and Baby Boomers (53 and above), and monitored their visits to fashion-related areas across the Dealspotr website.  

  • Citibank exec joins Walmart’s digital team

    Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.       Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.   

  • Retailers launch new push against border tax

    The retail industry is ramping up its efforts against House Republicans’ proposed border-tax proposal.      The National Retail Federation has launched the next phase of a television and digital ad campaign against the tax, which is included in the House Republican tax reform plan.   The campaign features three small retailers who tell their own stories and convey their fears that the BAT would put them out of business.   

  • Study: E-commerce fraud increases more than 30% in 2016

    As the industry makes the switch to EMV, data breaches and automation are driving online fraud more than ever.   In fact, e-commerce fraud attack rates have spiked 33% over the last year, according to the “2016 E-commerce Fraud Attack Rates,” from Experian. The report analyzed millions of e-commerce transactions and ranked the top states, cities and ZIP codes for shipping and billing fraud across the United States.  

  • Retailers turn in mixed performance in March

    A slump in consumer prices helped to keep retail sales in check in March.   Retail sales in March inched up 0.3% over February, according to the National Retail Federation. (The NRF numbers exclude automobiles, gasoline stations and restaurants.)   “Various factors were at play in the first quarter, but we are again seeing a pattern similar to previous years — consumer spending was weak but is expected to pick up as we move through the year,” said NRF chief economist Jack Kleinhenz.

  • C-store giant steps up compliance efforts

    7-Eleven is putting all of its policy data in one place — a move that will enable it to better mitigate risks connected to insurance and claims.   The convenience store chain added the Risk Management Information System (RMIS) from Riskonnect, to power its claims management, policy management and property data collection processes in the U.S. and Canada. The cloud-based system breaks down silos to provide a holistic view of risk management.  

  • Loss widens at Destination Maternity

    Destination Maternity Corp. saw its loss widen in the fourth quarter and the full year amid declining same-store sales and its exit from several businesses.     The maternity clothing retailer reported a loss $32.8 million, which included a $27.8 million non-cash income tax charge. Its adjusted net loss was $3.2 million, compared to an adjusted net loss of $1.5 million in the year-ago period.   Revenue totaled $100.2 million in the period. Same-store sales fell 7.8%.   

  • J.C. Penney delays store closures

    Shoppers hoping to get some great bargains at the 138 stores J.C. Penney has slated for closure will have to wait a little while longer.   The retailer told CNBC that due to improving traffic and better-than-expected sales at the locations on the closure list it has postponed the liquidation sales and shutterings.   The new closure date for the stores is now July 31, which is about six weeks later than Penney originally planned, the report said.   
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