Data & Analytics

What fashion retailers need to know to stay competitive
Many fashion brands today have ambitious goals to become the next industry disruptor but too few focus on the steps to achieve it. Indeed, most retailers recognize they can’t access the information they need to give their customers the experiences they desire today. Nor do they have a clear view into their inventory or order management system to deliver a complete customer journey.
Ulta racks up another gorgeous quarter
Ulta Beauty's formula of one-stop shopping for prestige, mass and salon beauty products continued to produce impressive sales and earnings growth in the third quarter.

Ulta' s net income increased 20.2% in the quarter, to a better-than-expected $71.1 million, from $59.1 million in the year-ago period. Total sales rose 22% to $910.7 million, also more than expected. Online sales surged 56.3% to $46.2 million. Same-store sales were up 12.8%, driven by a 10.6% increase in transactions and 2.2% growth in the average ticket.

RadioShack just named who as its chief creative officer?

An entertainer, actor and television personality — who also happens to be the ex-husband of recording star Mariah Carey — has been tapped as the creative head of the reborn RadioShack.

The chain announced it has hired Nick Cannon as its chief creative officer. And he won’t just be a figurehead or celebrity pitchman, according to the company.
Sales miss but profits top estimates at Dollar General

Dollar General Corp. missed Wall Street projections for sales in its third quarter, but the chain came out on top again in its earnings. It also named a permanent CFO.

The discounter on Thursday posted its fifth consecutive quarter of double-digit earnings growth. It was the third consecutive quarter that Dollar General beat the Street's projection for earnings.
Carhartt dives deep into online consumer data

Vertical specialty workwear retailer Carhartt Inc. is gaining an unprecedented view into what customers want, when they want it.

Carhartt is leveraging the new IBM Commerce Insights solution that is designed to help online retailers evaluate category and product performance for quick merchandising decisions. Leveraging cognitive capabilities from Watson Analytics,IBM Commerce Insights provides a single view of customer behavioral, market and business performance data directly on Carhartt’s storefront.
Wonder how Amazon scores high in customer service? Read on

Amazon.com is noted for a focus on operational efficiency that is intense, to say the least. However, as the Seattle Times reports, Amazon consistently ranks near the top of customer service rankings by using customer service agents and technologies to ensure customer satisfaction, not rapid turnover. [Seattle Times]
What vendor is the leading retail software provider?

One well-known technology provider takes the top spot in installed worldwide revenue for both retail software and retail software-as-a-service (SaaS).

According to a new study from IHL Group, “Total Retail Software Market,” Microsoft is ranked number one in both categories. IHL estimates the total worldwide retail software market is currently worth $44 billion and will grow 48% in the next five years. Microsoft’s share of retail software is estimated at $5.98 billion in installed revenue.
Study: U.S. retailers should look to China for growth

U.S. retailers looking for a new source of revenue may be in luck.

The number of China-based consumers shopping U.S. brands online during the holiday season has increased seven times from 2014, which is a record level according to Ant Financial Services Group’s Alipay. Alipay also found that total sales from China-based consumers purchasing U.S. products with its Alipay ePass cross-border e-commerce solution increased 15 times from the prior year.
Driving the next generation of digital retail

Retailers and academics are coming together to help drive continuing innovation in digital retailing.

“Our main mission is the advancement of digital retail through collaboration among academic and retail partners,” said Richard Last, senior director of the Global Digital Retail Research Center at the University of North Texas, during an interview with Chain Store Age.
Gamers can now save on fuel at GameStop

GameStop is upping the ante on rewards by allowing customers to use their reward points to save on the cost of fuel.

The retailer is partnering with the Excentus Corp. Fuel Rewards program to allow members to earn fuel savings from purchases made at thousands of participating merchants, retailers and restaurants nationwide.
This retailer is on a roll; raises outlook

Express continues to make all the right moves, reporting better than expected results for its third quarter and raising its 2015 outlook.

The specialty apparel retailer reported a profit of $26.3 million, or $0.31 per share, versus a year-ago profit of $14.6 million, or $0.17 per share.

Revenue rose 9.8% to $546.6 million. Total same-store sales, including e-commerce sales, rose 6%. E-commerce sales climbed 6% to $83.8 million.
Kroger tops Q3 profit, misses on sales

The nation’s largest supermarket operator reported profit that surpassed Wall Street expectations and raised its annual forecast.

Kroger Co.’s third-quarter earnings rose 18% to $428 million.

Revenue inched up 0.4% to $25.08 billion for the quarter, ended Nov. 7. missing Street forecasts of $25.22 billion. Kroger cited lower fuel prices as impacting sales.

Same-store sales, excluding fuel, rose 5.4%, more than expected. It was the chain’s 48th consecutive quarter of positive same-store sales growth (excluding fuel.)