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Jo-Ann Fabrics names new customer loyalty chief
Jo-Ann Fabric and Craft Stores has named a new leader for its loyalty and customer relationship management programs.
Steve Miller joins Jo-Ann Fabrics from McKinsey & Company, where he served global clients as an engagement manager within the premier consulting firm’s marketing and sales practice. His work as a project manager afforded him the opportunity to gain experience across all functional areas in leading retail and consumer organizations, which includes building CRM and loyalty programs for Fortune 500 companies.

