Data & Analytics

Retailers aren’t giving consumers what they want
Retailers already knew they had work to do to better meet online shoppers’ expectations, just maybe not as much as revealed by new research from IBM.
Been there, done that: Target follows Big Lots blueprint in Canada
Talk about ripping off the Band-Aid. Target Chairman and CEO Brian Cornell moved swiftly and decisively in deciding to exit Canada, however his actions aren’t without precedent.

Big Lots took similar action after it entered Canada and last fall, a month after Cornell took the helm, the prospects of Target’s exist from the market were explored in the third quarter edition of Retailing Today’s Target Supplier News publication. This is that story:

Survey: Consumers talk the talk about online, but don't always walk the walk

New York -- It appears there is a disconnect between consumer attitudes and behaviors with regards to their digital interactions. In a survey by IBM, 43% of consumers said they prefer to shop online, but only 29% actually made their last purchase online. In some product categories such as youth apparel or home décor, there is a nearly 20-point gap between the percentage of people that say they enjoy shopping online and the percentage of people who actually made their last purchase online in those categories.
Neiman Marcus testing ‘smart’ mirror; allows shoppers to compare outfits

New York -- Neiman Marcus is testing interactive mirror technology at its store in Walnut Creek, Calif., that enables shoppers to see how they look in different outfits at the same time. The luxury retailer is set to pilot the technology in two additional locations, including its store in San Francisco.
Super Saturday Recap: Customer Experience is the Ultimate Goal

In addition to educating attendees about the charitable activities of Retail ROI and presenting a heartfelt session from Katie Meyler, founder of Liberian non-profit More Than Me and a 2014 Time Person of the Year for her Ebola prevention efforts, this year’s Super Saturday event in New York focused squarely on customer experience. A variety of industry experts across a range of panel discussions all returned to the crucial need for technology-enabled, seamless customer experience.
Five Technologies That Will Disrupt Retail in 2015

Wearables
In 2015, consumers will inevitably begin to integrate wearable connective technology more into their daily lives. For example, Luxottica Group S.pA. is launching a multiyear R&D collaboration with Intel Corp. to create eyewear infused with smart technology. The ultimate goal is to deliver smart, fashion-forward products that are meaningful and desirable to consumers. The first product from Intel and Luxottica is expected to launch in 2015.
NRF: Holiday sales up 4% to $616.1 billion, biggest increase since 2011

Washington, D.C. -- Total holiday sales, which include November and December sales, increased 4% to $616.1 billion, the highest since 2011, according to the National Retail Federation. The total was in line with NRF’s projected forecast of 4.1%. In addition, non-store holiday sales grew 6.8% to $101.9 billion.
NRF 2015: The Two Big Trends

Two technology trends stood out above all others at this week’s NRF Annual Convention. First, retailers are becoming aware that omnichannel inventory transparency is the back-end platform supporting the front-end seamless customer experience they have been building the past few years. Being able to see all inventory across all channels in real time is the key to enabling omnichannel processes such as shipping and fulfilling from store, centrally managing orders from multiple sales channels, providing “endless aisle” access to full inventory.
GameStop holiday sales drop despite software surge

Grapevine, Texas - GameStop Corp. reported declining total and same-store sales for the nine-week holiday 2014 period, despite solid growth in new software sales. Total global sales for the holiday period were $2.94 billion, a 6.7% decline compared to the 2013 holiday sales period.
Verizon: Retailers fail to maintain PCI compliance

New York – Even when retailers achieve compliance with the Payment Card Industry (PCI) Data Security Standard, they often fail to maintain it. According to the upcoming 2015 PCI Report from Verizon Enterprise Solutions, fewer than one-third of retailers studied were still PCI-compliant less than one year after being validated.
Demandware buys Tomax for $75 million, enters store arena

Burlington, Mass. – Demandware Inc. has agreed to expand into in-store retail sales by acquiring Tomax, an enterprise cloud software company that provides an integrated solution for retail POS and store operations. Total purchase price will be about $75 million, including $60 million in cash and $15 million in contingent retention-based payments.
Ikea’s store in St. Louis to feature Missouri’s largest solar array

St. Louis -- Ikea plans to install solar energy panels on its 380,000-sq-ft. St. Louis store, due to open in fall 2015. Panel installation will begin this spring, with completion before the store’s opening, making the project the largest rooftop solar array in the State of Missouri.

The store’s 259,000-sq.-ft. solar array will consist of a 1.28-MW system, built with 4,085 panels, and will produce approximately 1,780,000 kWh of electricity annually for the store, the equivalent to reducing 1,227 tons of carbon dioxide (CO2).