Consumer Analytics

The use of mobile phones in retail is increasing dramatically, according to a survey released at the National Retail Federation’s Annual Convention & Expo in New York City. The study, conducted by ForeSee Results and entitled “Explosion in Mobile Retail Provides Huge Opportunity for Retailers,” found that shoppers are using mobile phones to access websites and apps more than ever before.

New York City -- Whole Foods Market is starting to roll out a new range of healthier prepared foods, nutritional scorecards and other changes as part of its return to its healthy eating roots, the Associated Press reported. 

The changes are part of the company’s "Health Starts Here” program. Among the changes Whole Foods is rolling out this year:

Chicago -- Galleria announced that Giant Eagle has signed an agreement to deploy its Behavioral Cluster Planning solution, a behavioral-based clustering solution that provides consumer insight and analysis.

New York City -- Affinity Solutions, a provider of partner-funded rewards programs, announced that it has signed an extension with Anna’s Linens as a client in its bank rewards program, which connects national and local retailers to a network of over 400 banks. Anna’s Linens will also continue its use of the Affinity Dashboard, a proprietary analytic tool that offers retailers access to in-depth consumer spend data.

Chicago -- Year-over-year retail sales rose a solid 4% for the 2010 holiday shopping season (November/December), according to ShopperTrak’s National Retail Sales Estimate.

Conversely, total U.S. foot traffic fell slightly below expectations as consumers continued the pattern retailers saw throughout 2010 of fewer mall and individual store visits with a larger spend. ShopperTrak’s revised holiday forecast called for a 1.8% traffic increase.

CHARLOTTE, N.C. — Building on its valued customer program, Harris Teeter is offering shoppers a way to link coupons to the program's card.

Harris Teeter's e-VIC program now gives customers the opportunity to link valuable manufacturer coupons directly to their VIC card. When e-VIC members receive their e-VIC e-mail, they can browse the list of e-VIC coupons any time, and link the coupons by clicking the “Save it” icon on any of the displayed coupons.

Target remains aggressive in its marketing efforts to educate shoppers about the 5% REDcard, and this week ran a spread ad in its weekly circular. The ad is compelling with  distinctive red dots in offset type calling out “5% off” and educating consumers about the program’s design in a way that can’t be matched by extensive in store signage dedicated to the program.

Trends in Target’s credit business continue to improve and delinquency rates in the portfolio are now at their lowest level in several years. Accounts 60 days past due in December represented 4.2% of the receivables portfolio, compared with 4.6% in November, and hit their lowest level since April 2008. The same was true of the 90-day delinquency rate where accounts 90 days past due in December accounted for 3.1% of the portfolio, compared with 3.3% in November, and hit their lowest level since July 2008.

CHARLOTTE, N.C. — Building on its valued customer program, Harris Teeter is offering shoppers a way to link coupons to the program's card.

Harris Teeter's e-VIC program now gives customers the opportunity to link valuable manufacturer coupons directly to their VIC card. When e-VIC members receive their e-VIC e-mail, they can browse the list of e-VIC coupons any time, and link the coupons by clicking the “Save it” icon on any of the displayed coupons.

New York City -- SAS on Monday announced a 5-year agreement with Winn-Dixie Stores around the company’s marketing and merchandising analytics offering.

“We chose SAS because of their strong commitment to retail and analytical excellence,” stated Maura Hart, Winn-Dixie’s CIO. “This partnership will enhance our customers’ shopping experience with the implementation of SAS’ technology and resources to provide improvements in pricing, assortment and category management.”