Consumer Analytics

Sam’s Club is launching Sam’s Club Travel, a savings-centered online booking service for business and leisure travel needs of Sam’s Club members.

The new digital service is a collaboration with wholesale travel services provider Tourico Holidays.

Aisle411 has unveiled a new functionality that will allow retail shoppers using Google’s Project Tango to search and navigate to product locations while getting rewarded in retail environments in a revolutionary new way.

San Jose, Calif. – Researchers at computer security firm Duo Security have discovered a flaw in the two-step method PayPal uses to authenticate account-holders. The flaw involves a temporary security key PayPal users can generate with a personal device as an additional step along with their password for account log-in.

Portland, Ore. - U.S. retail firms are confident in their ability to detect data breaches. According to a recent survey of 154 retailers by security solutions provider Tripwire, when asked how quickly their organizations would detect a breach, 42% of respondents said it would take 48 hours, 18% said it would take 72 hours, and 11% said it would take a week.  

Boston – Six-in-10 (59%) Millennial women make product recommendations to share highly positive or negative consumer experiences. However, according to a new survey of 1,100 American women without children born between 1979 and 1993 by Mom Central Consulting, 50% say that reading a bad review online about a business wouldn’t stop them from shopping/visiting.

Boulder, Colo. — Kroger is the highest ranked gasoline retailer for customer satisfaction among American consumers. According to a new study of 5,300 consumers from Market Force Information, Costco and Quik Trip tied for second, Sam’s Club ranked third, and Murphy USA, which operates standalone stations and on-site stations at Walmart Supercenters, was fourth.

Waban, Mass. - After a drop in daily Facebook usage on computers in 2013, U.S. consumers increased their daily use of Facebook, from 42.5% of the population in 2013 to 46.5% in 2014, according to new research by the Temkin Group. The "Social Media Benchmark Study, 2014" examines 10,000 U.S. consumers' use of several different social media sites, on computers and mobile devices, and compares the results to previous studies from 2012 and 2013.

Toronto – New research from loyalty currency management provider Points shows that offering points and miles for everyday purchases is the most effective means of driving consumer loyalty. Points surveyed more than 1,500 loyalty program members from across North America and found that 83% earn points and miles on everyday purchases.

Bentonville, Ark. - Sam’s Club is launching Sam’s Club Travel, a savings-centered online booking service for business and leisure travel needs of Sam’s Club members. The new digital service is a collaboration with wholesale travel services provider Tourico Holidays.

Naples, Fla. – One-in-four global consumers has been victimized by card fraud in the past five years. According to a new study conducted by ACI Worldwide and Aite Group, the United Arab Emirates has the highest rate of credit, debit and prepaid card fraud overall at 44%, followed by China at 42% and India and the United States at 41% each.

Other findings include:

• 63% of global consumers (respondents) who have experienced fraud are more likely to use their cards less.