Consumer Analytics

New York -- Grocer Heinen’s has teamed with Symphony EYC to adopt customer-driven retailing operations that stretch from shopper, throughout the store and back to the warehouse.

INDIANAPOLIS and LOS ANGELES  — In what is being touted as the first iBeacon-wearable integration at retail, Marsh Supermarkets and inMarket have announced the deployment of a closed-loop iBeacon platform, enabling shoppers with smartphones and Apple Watch to have their favorite apps come alive in-store.

New York -- As the use in-store mobile payment becomes more pervasive, consumers require increased education on the performance and ease of use of mobile pay services, a recent survey by Verifone of U.S. consumer attitudes suggested.

Lincolnshire, Ill. --- Zebra Technologies Corporation released survey results that revealed nearly all retailers are ready to make the changes required to adopt the Internet of Things (IoT). The survey, conducted in October 2014 by Forrester Consulting on behalf of Zebra Technologies, also showed that a majority of retailers believe IoT will be the most important technological initiative of the decade.

Some of the key findings from the survey include:

New York -- Family-owned luxury apparel retailer Mitchells Family of Stores has partnered with ThoughtWorks Retail to reenergize the luxury shopping experience through its e-commerce and brick-and-mortar channels. The newly launched, customized responsive-design website, developed by ThoughtWorks, allows the Mitchells loyal customer base to access personal shopping profiles via M World, a platform where customers can see their own virtual closets of wardrobe purchases made both in the physical store or on the e-commerce site.

Atlanta -- 400-store French apparel retailer Kiabi has selected Predictix to implement a unified suite of merchandising and supply chain optimization solutions.

Predictix, which harnesses predictive and prescriptive analytics, and the unlimited computing power of the cloud to bring insights into consumer demand, will allow Kiabi to discover a deeper, richer understanding of what drives consumer demand and reach a new level of customer intimacy.

New York -- Retail spending growth for the holiday period totaled 3.2%, and Christmas Eve, not Black Friday, was the busiest spending day of the year. Those are just two of the findings in the First Data SpendTrend annual holiday wrap-up.

The report, which includes only card-based forms of payment, is based on analysis of over 400,000 retail merchant locations across the nation, from Nov. 1, 2014 through Jan. 4, 2015, and had processing activity with First Data for the same period during the previous year.  

Fewer shoppers were in the mood to buy containers last fall, as the Container Store blamed its third quarter performance on lower customer traffic.

The company said same-store sales declined 3.5% in the third quarter that ended Nov. 29.

“We were not satisfied with our comparable-store sales and are working to fix it. Traffic has been the culprit, as the average customer transaction was up 2%,” Container Store Group CEO Kip Tindell said.

But, Tindell added, traffic turned positive in the fourth quarter.

San Jose, Calif. -- Despite some surprising showings over the holiday 2014 shopping season, a report by RetailNext said that overall traffic at brick-and-mortar stores dipped 7.1% for the Nov. 30-Jan. 3 shopping period.

The newly released Retail Performance Pulse also showed a 6.5% year-over-year decrease in sales.

Minneapolis – Target Corp. enjoyed many digital returns during the 2014 holiday season, as the retailer broke seasonal digital sales records. Target.com sales on the all-important Black Friday and Cyber Monday shopping days were up 40% from 2013.