Consumer Analytics

We are in a golden age of big data and analytics in which technology enables retailers to be more lean, efficient and competitive than ever. There are companies with solutions that address everything from pricing optimization and marketing effectiveness to optimal modular assortments and cybersecurity threats.

Things are looking up for yogawear retailer Lululemon Athletica Inc., which reported a large increase in revenue from online sales in the first quarter.

Brooklyn, N.Y. – Etsy Inc. reportedly employs Big Data and artificial intelligence systems to better target individual customers with personalized offers. According to the New York Times, Etsy uses tools including an open source machine learning framework called Conjecture, as well as an open source Apache solution called Kafka and in-house Hadoop, to monitor real-time data for fast processing and storage.

My latest retail IT-related travels took me to the Retail Experience Center at Microsoft headquarters (in Redmond, Washington), where I toured a simulated shopping mall environment that demonstrated a variety of innovative ways the company is using technology to enhance customer engagement for retailers.  Here are the three most interesting solutions from that visit:

A Beacon for Coffee Drinkers

Retailers have a new way to drive sales thanks to a mobile-friendly upgrade to RetailMeNot’s popular app.

RetailMeNot, operator of the nation’s largest digital offers marketplace with more than 18 million unique monthly users, introduced the first version of a new “products” section on its app that features popular items.

The new product functionality offers a deep link to retailers’ mobile optimized sites, providing a way to help retailers market specific products in addition to the other promotional capabilities offered by RetailMeNot.

American Signature is expanding an in-store tablet technology initiate running on the CloudTags platform after a pilot program yielded impressive results.

American Signature, operator of 124 stores, is using the CloudTags technology solution to allow customers to seamlessly shop online and in-store. Customers are offered a CloudTags-enabled tablet upon entering the store and tap on special product tags placed on each piece of furniture throughout the showroom.

New York -- Brick-and-mortar stores are still relevant, with 87% of consumers planning to shop physical retail at least as often as they did in 2014, according to a study by TimeTrade Systems. What’s more, 65% of respondents report that if an item they want is available online or in a nearby store, they prefer to shop in the store.

San Jose, Calif. – Retail sales dropped 7.6% in May 2015 compared to the same month the prior year. According to the monthly Store Performance Pulse from store analytics provider RetailNext, a 9.8% decrease in traffic and 8.3% drop in transactions drove the sales decline.

Much of these declines were concentrated in the third week of the month, leading to an earlier-than-usual Memorial Day weekend.

Walnut Creek, Calif. -- Retailers underestimate how much digital technology influences physical shopping experiences, but their expectations are rapidly catching up to reality. According to a new study from RSR Research, “Commerce Convergence: Closing the Gap between Consumer and Brand,” while 84% of retailers surveyed say a digital presence is very important to build brand awareness, but only 64% say it is very important to drive traffic to stores.

While empty, decaying malls make for inspired photo shoots, most of America’s shopping malls are actually doing well. In fact, according to new data from the International Council of Shopping Centers (ICSC) and the National Council of Real Estate Investment Fiduciaries, shopping center occupancy rates were 92.7% at the end of 2014 – the highest level in six years! Occupancy was even higher for malls (both super-regional and regional malls) at 94.2%, the highest since 1987.