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Consumer Analytics

  • Study: Want to engage Gen Z? Here’s how

    Shoppers age 14-19, known as “Gen Z,” are not as hard to reach as some retailers think.  

  • Amazon Prime Day: Morning clouds lead to sun

    So far, it appears that some early Prime Day performance issues on the Amazon.com site gave way to much stronger results as the day continued.   According to multiple media reports, a glitch was causing problems for some U.S. and U.K. consumers attempting to check out their Amazon purchases the morning of Tuesday, July 12. Numerous shoppers tweeted their frustrations using hashtags such as #PrimeDay and #PrimeDayFail.  

  • Michaels membership has its privileges

    Specialty arts and crafts retailer The Michaels Companies Inc. knows that customer loyalty is not its own reward.  

  • Gap gets some good news — finally

    The month of June brought a welcome bit of news for beleaguered Gap Inc.   The company reported that net sales for the five-week period ended July 2, 2016 increased 2% to $1.57 billion.   “We are pleased to see better performance across the portfolio this month, partly driven by an improvement in June traffic trends, particularly at Old Navy,” said Sabrina Simmons, CFO, Gap Inc.  

  • Local hardware chain takes on global security threat

    Operating seven stores, McLendon Hardware Inc. may not seem like a top target for a customer data breach.   However, the Renton, Washington-based chain understands that no retailer of any size is immune to the risk of having sensitive customer data stolen by cybercriminals. That is why McLendon utilizes an Epicor deployment of the Hewlett Packard Enterprise (HPE) SecureData Payment security solution.  

  • Wendy’s reveals source behind breach — and it was a familiar one

    The Wendy's Co. is offering an update on a cyberattack it first reported in February 2016, and it contains some decidedly unsurprising details.   Wendy’s believes the breach resulted from third-party service providers' remote access credentials being compromised. This allowed access, and the ability to deploy malware, to some franchisees' point-of-sale systems. To date, Wendy’s said there has been no indication that any Company-operated restaurants were impacted.  

  • Walmart Pay hits major milestone

    The Walmart Pay mobile digital payment service only began formal rollout in May 2016, but has already reached an impressive goal.   Initially announced in December 2015, Walmart Pay is now available of all of Walmart’s more than 4,600 U.S. stores. Available through the Walmart app for iOS and Android devices, Walmart Pay works at all checkout lanes, and with any credit, debit, pre-paid or Walmart gift card.  

  • EAT AND PLAY

    An influx of restaurants and entertainment concepts is changing the look of shopping centers nationwide and altering the role these centers play in their communities. It is a trend Retail Properties of America has seen play out firsthand as owner and operator of 192 retail properties encompassing nearly 30 million sq. ft.

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