Consumer Analytics

Teens are returning to one of their former favorite destinations.
 
According to a survey by Willian Blair of teens and young adults, teens are visiting malls more in 2016 than they were in 2015, benzinga reported.
    

On Sept. 1, UPS announced that effective Dec. 26, 2016, the UPS U.S. Ground service daily rate will increase by an average net 4.9%. Additionally, UPS Freight announced an average net 4.9% general rate increase effective Sept. 19, 2016.

Retailers have learned a lot of hard lessons from cyberattacks. Many cyberattacks successfully targeted the giants of the industry. Wanting to avoid the same fate, organizations are making significant investments in security technologies and educating their employees on best practices.

But what happens when these investments aren’t enough? While companies are becoming smarter in their security approach, hackers are also growing more sophisticated in their attacks.

Retail success is based on a blend of art and science. Office Depot is such an advocate that it is expanding its use of customer insights and dedication to customer science.  

With its mobile traffic growing on a seemingly daily basis, Crate and Barrel is future-proofing its mobile experience.  

A majority of millennials are purchasing gift cards, but not for the obvious reasons.   According to a new report from analyst firm Mercator Advisory Group, nearly three-in-five young adults said they bought refillable retailer-specific gift cards during the previous year, up from less than half of shoppers who reported making these purchases in the 2015 study. The biggest jump was among 18- to 24-year-olds, which climbed from 44% to 53%; followed by those aged 25 to 34, which increased from 48% to 57%.  

Following a revenue miss in the second quarter, sales continue to slide at The Buckle.    For August, same-store sales fell 14.8%, a decrease exceeding the company’s 10.9% same-store loss in July, and a 10.8% drop in the second quarter.    Net sales for August also dipped 14.0% to $87.2 million for the four-week period ended August 27, 2016, compared to $101.4 million for the same fiscal month last year, ended August 29, 2015.   

PetSmart is no stranger to “using every connection to bring pet parents closer to their pets.” Reinforcing its mission statement, PetSmart will add a next-generation platform that will unify the omnichannel shopping experience, and make it easier for the brand to engage with consumers throughout their path-to-purchase.