Consumer Analytics

Boston -- Boston-based City Sports has entered a new state.

The specialty store retailer announced the opening a 10,000-sq.-ft. store at Mosaic District, a mixed-use lifestyle center located in Merrifield, Virginia.

Austin, Texas – Whole Foods Market and Instacart have officially been partnering for online grocery deliveries for one year, and have moved an impressive amount of merchandise in that time.

The more we learn about real-world customer experiences, the more we see that we've been horribly naive about the role that mobile devices play in shoppers' lives.

Teaneck, N.J. – Online shopping is here to stay and increasingly occurring across a variety of channels.

According to the sixth annual Shopping Experience Study of more than 5,000 consumers by Cognizant, 64% of respondents said they buy online at least once a month, and 13% make weekly purchases.

Chicago – The introduction of Amazon Prime Day on July 15 created a new mid-summer e-commerce event that had a profound impact on back-to-school shopping.

According to a new study from Market Track, Prime Day and the resulting widespread competitive response created a brand new shopping event only two weeks before the peak back-to-school shopping period.

New York -- While the use of technology in shopping is almost universal, brick-and-mortar stands strong, with the “omnishopper” choosing physical stores for better customer service and a faster, more social buying experience.

That’s one of the key findings of a report released on Wednesday by MasterCard, which notes that the continued appeal of physical retail might be a contributor to e-commerce’s relatively flat growth as a share of total retail sales (7.5% globally).

Wayne, N.J. – The days of kids using pencils to write holiday wish lists in poor handwriting may be over.

Toys “R” Us is offering the #TRUHotToyList, an omnichannel listing of the holiday season’s hottest toys.

Austin, Texas – Many smaller retailers only consider meeting the upcoming Oct. 1 deadline for EMV compliance as a small concern.

Despite the fact retailers face a shift in payment card fraud liability if they do not have EMV-compliant POS systems in place by Oct. 1, a new study from Software Advice finds that only 22% of small-to-midsized business (SMB) retailers are prepared to meet the deadline. However, the percentage of SMB retailers who are EMV-compliant has doubled from 11% in 2014 to 22% today.

Toronto – Consumers are willing share their personal data with brands — even though they feel they aren’t getting much value in return.

According to a new study from marketing loyalty and analytics provider Aimia, 80% of consumers around the world are willing to share key pieces of personal information with brands.  

Yet only 8% of consumers around the world feel as though they are actually receiving better offers from companies as a result of sharing their details.

Indianapolis – With retailers like Amazon.com entering the online services market, online services network Angie’s List is tapping a veteran retail e-commerce executive to run the company.

Scott Durchslag, who served as president of e-commerce and global marketing at Best Buy from 2012-2014, has joined Angie’s List as president and CEO.