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Consumer Analytics

  • Avoid These Seven Deadly Sins of Customer Experience

    When it comes to providing customer service, companies often have only one chance to get it right. The reality is that even just one negative experience can be all it takes for a customer to take their business elsewhere.   

  • Robot welcomes shoppers at high-tech store in Palo Alto

    A start-up consumer electronics retailer has deployed a friendly-looking, white plastic robot named Pepper to greet shoppers.   In a two-week test, high-tech retailer B8ta is the first retail store in the United States to deploy the humanoid robot, which is from Japan’s SoftBank Robotics, Mercurynews.com reported.   

  • Veteran marketer joins outdoor retailer

    Gander Mountain announced that Ron Stoupa will join the company as senior VP - marketing & e-commerce starting on Monday, Aug. 15.      Stoupa will lead all marketing and e-commerce functions, including brand development, customer engagement and omnichannel initiatives for Gander Mountain.   

  • Weis loyalty shoppers can now earn discounts on future shopping trips

    Weis Markets on Thursday announced it has upgraded its Weis Reward Points Program to include the option of a 5% discount when customers use their Weis Preferred Shopper Club card and make a qualifying $100 purchase in a Weis Markets store. The discount can be redeemed on a customer’s future order.  

  • Sur La Table moves to make online shopping easier

    Sur La Table has launched a new solution designed to ensure online shoppers are able to easily find the best product.    The retailer of kitchen and table goods has deployed a tool from Edgecase (its ‘adaptive navigation solution”), which uses cleansed and enriched product attributes to make finding the right product online easier and more inspiring.  

  • Study: Self-service checkouts encourage theft

  • A digital first for Lowes Foods

    Lowes Foods is the first supermarket retailer to launch an integrated digital coupon solution.   Lowes is using a solution developed by Unata, a provider of one-to-one digital solutions for grocers, and Inmar, a technology and analytics company, which integrates digital coupons directly into the grocer’s e-commerce and e-circular programs.  

  • Michaels buys Hancock Fabrics brand

    Michaels purchased the rights to Hancock Fabrics’ brand and intellectual property for $1.3 million from U.S. Bankruptcy Court in Delaware.    The Texas-based crafts retailer takes possession of its ex-rival’s patents and trademarks, as well as its name. Personal and transactional data from 10 million Hancock customers was included in the deal, according to the Memphis Business Journal.  
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