Consumer Analytics

Specialty beauty retailer Sephora is launching a new mobile tool that eases the process of selecting a lip color.

Sephora is now offering a feature called Sephora Visual Artist on its existing Sephora To Go consumer mobile application. Sephora Virtual Artist utilizes a smartphone’s camera to map a user’s lip location and shape using technology developed by facial visualization provider ModiFace.

Consumer demand for more control over their shopping environment is driving growth in one particular technology category.

According to a new study from market research firm Technavio, “Global Self-service Kiosk Market 2016-2020,” the market size of the global self-service kiosk market is predicted to reach close to $18 billion in revenue by 2020. This represents a compound annual growth rate (CAGR) of 5% between 2016, when the market is expected to be roughly $14 billion, and 2020.

Brad Maiorino, Target senior VP and chief information security officer, is the newest member of the Retail Cyber Intelligence Sharing Center (R-CISC) board of directors.

R-CISC is an organization of more than 50 members representing retail and other consumer-facing companies which provides a network to communicate about cyberthreats and vulnerabilities, and to share best practices in data protection and breach mitigation.

Vertical omnichannel footwear retailer Allen Edmonds Corp. needs to ensure brand and price consistency across a dizzying array of consumer touch-points.

Port Lake, Wisconsin-based Allen Edmonds is using the Ugam brand intelligence solution to monitor channel pricing, enforce minimum advertised price policy and manage channel relationships. Allen Edmonds needs to manage these activities in its 59 corporate stores and e-commerce site, as well as with third-party retail partners.

The opening of more than 100 stores in the third quarter helped Michael Kors increase revenues, although same-store sales were more moderated.

When it comes to e-commerce, the top driver is actually something the experience doesn’t offer.

According to two surveys of online shoppers in the U.S. and Canada conducted by Bizrate Insights, a division of Connexity, in December 2015 and January 2016, a leading 55% of respondents cited the lack of crowds, traffic and hunting for parking as a top reason to buy online. Another 46% said shopping online takes less time than shopping in stores, while 46% also mentioned free shipping.

Food Lion is feeling good about recently reaching the milestone of 1 million Facebook fans, and is sharing the positive vibes.

In recognition of this social media achievement, Food Lion is donating 1 million meals to those in need. The meals will be donated to Feeding America in the form of a monetary donation (Feeding America provides an average of 11 meals for every dollar donated) and distributed evenly among 30 local Feeding America member food banks within the grocer's service area. The donation will span across its 10-state footprint.

Shake Shack and Uber have digitally collaborated on customer experience with a little help from Visa Inc.

In December 2015, New York-based, 66-unit Shake Shack and Uber utilized the new Visa Commerce Network to offer a cross-promotion. Built on the VisaNet electronic payment network and accessible through application programming interfaces (APIs), Visa Commerce Network works by connecting transactions between two merchants.

Rite Aid on Thursday announced a big push behind its unique loyalty card offering wellness+ with Plenti - beginning Jan. 31, Rite Aid is offering its wellness+ with Plenti members the opportunity to earn 5,000 Plenti points when they spend up to $200 on participating products in stores or online. During Rite Aid’s “Big Point Event,” which runs through Feb. 27, customers can make multiple visits and purchases to reach the reward thresholds to earn up to 5,000 Plenti points.

Retailers looking for validation that their data privacy efforts matter can look to disturbing new figures from the Federal Trade Commission (FTC).

According to data released by the FTC, it received more than 490,000 consumer complaints about identity theft in 2015. This is a 47% increase from the number of identity theft complaints in 2014. The Department of Justice estimates that in total, 17.6 million Americans were victims of identity theft in 2014.