Consumer Analytics

Remember the memory-erasing Neuralyzer in "Men in Black"? Or more recently, "Ex Machina," the Oscar-winning story of a humanoid robot that uses emotional persuasion to outsmart humans and escape from the secluded home of its creator?  

Driving conversion in a digital landscape requires a new level of engagement.   Pacific Sunwear of California has found a way to reconnect with its digital shoppers, as well as improve its click performance, drive conversion, and thus, sales. Using Rakuten Marketing Search, a solution available through Kenshoo’s advertising platform, the retailer is refining its strategic marketing approach, focusing on consumer engagement (click performance) and automating its ad spend management processes.  

It seems information security programs are not keeping up with the pace of evolving cyber-threats.   As more companies support Internet of Things (IoT) and bring-your-own-device (BYOD) programs, they become bigger targets to savvy cyber-criminals. This threat grows more serious when 66% of IT security professionals aren't sure how many devices are even in their environment.  

Digital shoppers across the United States outdid themselves in the fourth quarter.   Shoppers spent $109.3 billion online during fourth quarter 2016, according to comScore. Overall, this marked an 18% increase compared to the same quarter in 2015.    The majority of this online spending — $86.6 billion — occurred on desktop computers, a 13% increase compared to a year ago.   

Consumers in recent years have shown a seemingly insatiable appetite for special offers and discounts. During the holiday season, retailers generated billions of dollars by rolling-out high-profile promotional strategies – but was this activity actually profitable?   For many retailers, the holiday season lead to significant profit erosion. According to DynamicAction’s Retail Index, 44% of all orders last year were sold on promotion. At the same time, however, retailers saw a 24% reduction in margins.   

Birchbox is launching a new, pricier service.   The online beauty subscription retailer will debut a service that enables shoppers to better customize their monthly box of samples, along with other perks, TechCrunch said.    The service, which is only currently available to current subscribers, is $14 per month. The original subscription is $10 per month.

While supermarket shoppers engage with their primary grocer on one or more digital platforms, social media sites are not a priority.    This was according to the “U.S. Supermarket Shopper Digital Update,” a report from the Retail Feedback Group (RFG). The new study, an offshoot of RFG's “U.S. Supermarket Experience Study,” focuses specifically on the digital aspects of shopper engagement with supermarkets.   

The best way to drive a top-notch in-store experience is to give associates insight into as many real-time data sources as possible.   

Whole Foods Market, which is known for its premier shopping experience and customer service, wants to up the ante — especially among loyal shoppers.    By partnering with global customer science company dunnhumby, the natural foods grocer will use customer data and insights to evolve its category management and merchandising efforts. Specifically, the chain will apply customer data models, science, and industry-leading processes to make store-level merchandising decisions based on specific customer needs.  

Cosabella has found a way to future-proof its business, and simultaneously drive sales.   The luxury lingerie brand had no trouble attracting shoppers. But to ensure longevity, brands must convert contacts into loyal customers if they want to grow their market share. Cosabella took a proactive step in this process by adopting an artificial intelligence (AI) platform from Emarsys, to revolutionize the role of its marketers.