Business Intelligence (BI)

Coles Supermarkets, one of Australia’s largest supermarket retailers, is deploying a new solution to improve customer checkout experiences and operational efficiency.   The retailer is adding NCR’s RealPOS XR8 as its future POS terminals. Coles also plans to upgrade more than 4,000 POS units in the next financial year.  

Expressing a desire to deliver more professional services and back-end support to its wholesale customers, Supervalu announced that it would install Oracle Cloud as its new technology platform.   "The Oracle Cloud provides us with a more robust infrastructure and a comprehensive solution that we believe will help us drive increased efficiencies, speed decision-making, and enhance the overall customer experience,” said executive VP and CIO Randy Burdick.  

Having already served as an early innovator in e-commerce, eBay has turned its attention to a new emerging technology area. In an interview on CNBC, eBay CEO Devin Weng said the company intends to take a leading role in artificial intelligence.   "We are planting the seeds right now to ensure that eBay is not only relevant, but a leader — a disruptor — in artificial intelligence," said Weng. 

Joining the ranks of progressive burger chains that are jumping on the experience bandwagon, Wendy’s has engaged Service Management Group to measure the customer experience in all of its North America and international restaurants.   

Mike McNamara isn’t shy about making changes.   Target Corp.’s chief information officer has launched a hiring spree aimed at turning Target into an engineering powerhouse.   Click here for more. 

Two weeks after its second annual Prime Day surpassed expectations, Amazon’s winning streak continued as it posted its fifth straight quarter of profitability.    The online giant posted adjusted earnings per share of $1.78 for the quarter ended June 30, easily surpassing expectations for $1.11. Net income was $857 million, compared with $92 million in the year-ago period.      

In one of the largest acquisitions in its history, Oracle Corp. has agreed to buy cloud-software provide NetSuite for $9.3 billion, or $109 per share in an all-cash deal, the companies announced Thursday.   “Oracle and NetSuite cloud applications are complementary, and will coexist in the marketplace forever,” said Mark Hurd, CEO, Oracle. “We intend to invest heavily in both products — engineering and distribution.”  

Sam’s Club has selected Salesforce’s customer success platform to digitally transform business membership acquisition and engagement, and create an enhanced membership experience across its more than 650 clubs nationwide.  

Status quo solutions are no longer effective or acceptable when it comes to fraud mitigation.   That’s the conclusion of Experian’s first annual global fraud report, Global Business Trends: Protecting Growth Ambitions Against Rising Fraud Threats, which is designed as a guide for senior executives and fraud prevention professionals.  

Supervalu Inc. on Wednesday lower-than-expected profit for the first quarter amid ongoing efforts to spin off its Save-A-Lot division.   The supermarket operator reported a profit a profit of $46 million for the quarter, down from $61 million, in the year-ago period. Adjusted for charges related to the potential separation of Save-A-Lot and other factors, earnings declined to $53 million from $65 million last year.   Supervalu’s net revenue fell 3.9% to $5.20 billion.