Business Intelligence (BI)

Consumers expect to spend the same or less on holiday gifts this year.   That’s according to Berkeley Research Group, whose 2016 Holiday Retail Outlook report also identified five major challenges facing retailers as they head into the holiday season.  

Mike McNamara, a former executive at British retailer Tesco PLC, joined Target as CIO last summer, moving from London to Minneapolis.   In a Q&A on Target’s website, McNamara discusses highlights of his first year with the discounter and priorities going forward. He also spoke about Target’s tech hiring boom.    

Hibbett Sports reported fiscal second-quarter net income of $6.5 million, beating Wall Street expectations.   The sporting goods retailer posted revenue of $206.9 million in the period, a 3.9% increase but falling short of Street forecasts. Analysts expected $210.1 million.   Same-store sales inched up 0.8%.  

When it comes to providing customer service, companies often have only one chance to get it right. The reality is that even just one negative experience can be all it takes for a customer to take their business elsewhere.   

Stratacache has acquired majority control of Scala Inc.  

Sur La Table has launched a new solution designed to ensure online shoppers are able to easily find the best product.    The retailer of kitchen and table goods has deployed a tool from Edgecase (its ‘adaptive navigation solution”), which uses cleansed and enriched product attributes to make finding the right product online easier and more inspiring.  

Lowes Foods is the first supermarket retailer to launch an integrated digital coupon solution.   Lowes is using a solution developed by Unata, a provider of one-to-one digital solutions for grocers, and Inmar, a technology and analytics company, which integrates digital coupons directly into the grocer’s e-commerce and e-circular programs.  

Coles Supermarkets, one of Australia’s largest supermarket retailers, is deploying a new solution to improve customer checkout experiences and operational efficiency.   The retailer is adding NCR’s RealPOS XR8 as its future POS terminals. Coles also plans to upgrade more than 4,000 POS units in the next financial year.  

Expressing a desire to deliver more professional services and back-end support to its wholesale customers, Supervalu announced that it would install Oracle Cloud as its new technology platform.   "The Oracle Cloud provides us with a more robust infrastructure and a comprehensive solution that we believe will help us drive increased efficiencies, speed decision-making, and enhance the overall customer experience,” said executive VP and CIO Randy Burdick.  

Having already served as an early innovator in e-commerce, eBay has turned its attention to a new emerging technology area. In an interview on CNBC, eBay CEO Devin Weng said the company intends to take a leading role in artificial intelligence.   "We are planting the seeds right now to ensure that eBay is not only relevant, but a leader — a disruptor — in artificial intelligence," said Weng.