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Business Intelligence (BI)

  • Report: Fraud attacks spike over past four quarters

    Cyber-criminals have been wreaking so much havoc among retailers that there has been a 137% jump in fraud attacks over the past four quarters, an issue affecting $7 out of every $100 of retail sales, according to the latest PYMNTS.com Global Fraud Attack Index.  

  • Lowe’s reboots customer engagement with in-store robots

    Eager to streamline the in-store shopping experience, Lowe’s will introduce a fleet of retail service robots this fall throughout select stores in the San Francisco Bay area.  

  • Report: Email campaign opening rates are highest on…

    Staying true to the adage, “timing is everything,” retailers must be mindful that the best days for email-driven engagement don’t necessarily translate into same-day conversions, according to a new report from Yes Lifecycle Marketing.  

  • Ulta beats Street — again; Q2 sales jump 30%

    Ulta Beauty on Thursday posted another spectacular quarter amid surging sales. It was the ninth consecutive quarter that the beauty retailer topped expectations.    Ulta reported net income for the quarter, ended July 30, rose 21.3% to $90.0 million compared to $74.2 million in the year ago period.    Net sales increased 21.9% to $1.07 billion from $877.0 million in the year-ago quarter.   

  • Lessons // Learned

    Here are some insights from IBM* regarding last year’s holiday season that retailers would do well to keep in mind as they finalize plans for holiday 2016:

    1/ Make mobile a key part of your integrated customer engagement strategy. Mobile traffic and sales continue to rise year after year. Create a mobile-friendly customer journey and content for the mobile experience, using tools to enrich the channel.

    2/ Optimize your website for all screens.

  • Report identifies holiday shopping challenges

    Consumers expect to spend the same or less on holiday gifts this year.   That’s according to Berkeley Research Group, whose 2016 Holiday Retail Outlook report also identified five major challenges facing retailers as they head into the holiday season.  

  • Target CIO talks stores, digital, supply chain and more

    Mike McNamara, a former executive at British retailer Tesco PLC, joined Target as CIO last summer, moving from London to Minneapolis.   In a Q&A on Target’s website, McNamara discusses highlights of his first year with the discounter and priorities going forward. He also spoke about Target’s tech hiring boom.    

  • Hibbett Sports tops Q2 profit forecasts

    Hibbett Sports reported fiscal second-quarter net income of $6.5 million, beating Wall Street expectations.   The sporting goods retailer posted revenue of $206.9 million in the period, a 3.9% increase but falling short of Street forecasts. Analysts expected $210.1 million.   Same-store sales inched up 0.8%.  

  • Avoid These Seven Deadly Sins of Customer Experience

    When it comes to providing customer service, companies often have only one chance to get it right. The reality is that even just one negative experience can be all it takes for a customer to take their business elsewhere.   

  • Big merger in digital signage

    Stratacache has acquired majority control of Scala Inc.  
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