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Business Intelligence (BI)

  • ADA Litigation: Website Accessibility Claims on the Rise

    Photo: Colin Calvert (Left) and Caroline Pham (Right)  

  • Tractor Supply Co. unearths pricing insights

    Rural lifestyle retailer Tractor Supply Co. has been strengthening its IT infrastructure to support growth, and now is turning its attention to pricing.   Tractor Supply Co. plans to grow from 1,500 to 2,500 stores, and has been shifting to a Web-scale architecture and new ERP platform. Now the company is extending an existing partnership with merchandise optimization solutions provider Revionics Inc. through 2019.  

  • Outdoor retailer expands business potential with data analytics

    Arc’teryx Equipment, a Vancouver,Canada-based specialty retailer of high-performance outerwear and goods, is all about helping customers achieve their maximum potential.   The retailer has decided to take that same performance-driven ethos and apply it internally with help from visual analytics technology provider Qlik. Arc’teryx is using the Qlik visual analytics platform to transform its operational efficiencies and expand its global footprint.   

  • Forget walkie-talkies — these store employees use voice-controlled wearables

    Using walkie-talkies for in-store communication is old school at The Container Store.   The retailer is rolling out voice-controlled wearable devices that enable hands-free communication over Wi-Fi networks to its store employees chainwide following a successful pilot.   

  • Microsoft’s acquisition of LinkedIn could help high-turnover retail industry

    The blockbuster $26.2 billion purchase of LinkedIn by Microsoft may benefit retailers trying to effectively recruit and manage employees who typically do not stick around for long.   The acquisition is being touted as Microsoft’s entry into social networking, an area where the tech titan has not been that active besides holding a stake in Facebook. However, LinkedIn is primarily a professional services platform and will probably not become a major consumer touchpoint anytime soon.  

  • Quality Solutions changes name to QSI Facilities

    Quality Solutions, Colwich, Kansas, a leading provider of facilities maintenance and constructions services, has changed its name to QSI Facilities.    The company has also launched a new website and introduced a new approach for overcoming “value leakage” in outsourced facilities services.  

  • How Thoughtful Design and UX Can Affect Your Brand

    Literally hundreds of considerations go into designing an app, but the success of your app hinges largely on one factor: user experience (UX).

    So what is UX exactly? It’s less about what an app does and more about how it feels. You don’t just use apps, you engage with them. The instant a user opens an app for the first time, they form a connection with it. Their initial impression draws upon physical and emotional cues, and is largely influenced by UX.

  • Bon-Ton gets to the root of seamless experience

    When it comes to supporting the back end of omnichannel retailing, the Bon-Ton Stores Inc. digs deeper than supply chain.

    Bon-Ton has selected the end-user experience monitoring (EUM) solution from Catchpoint Systems, a digital performance analytics company, to help optimize the company’s digital customer experience. Specifically, the retailer will use Catchpoint’s Synthetic (Active) Monitoring solution to ensure that its e-commerce website and mobile site deliver consistently high performance, and to find and fix issues before they impact consumers.

  • Specialty chocolate retailer gives customers tasty seamless treat

    Purdys Chocolatier, a 74-unit Canadian chain based in Vancouver, British Columbia, has launched a new digital shopping experience.
     
    The company is leveraging the Aptos Digital Commerce platform with integrated Aptos Enterprise Order Management. Purdys operates stores in several Canadian provinces and also operates an e-commerce business throughout North America. The retailer’s new fully responsive website replaces two legacy e-commerce systems, enabling it to support singular commerce and seamless experiences.
     

  • Megatrends for retail and commerce

    Today’s retailers face significant challenges as online increases its share of wallet, mall-based stores stumble, technology requirements mount, and customer engagement remains elusive for many. The business environment is clearly marked by the need to rationalize store counts, headcount, and product count.
     
    As management faces up to these challenges, they seek purposeful justification of expenditures, higher shareholder returns, and greater customer engagement.
     

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