Business Intelligence (BI)

Retailers have learned a lot of hard lessons from cyberattacks. Many cyberattacks successfully targeted the giants of the industry. Wanting to avoid the same fate, organizations are making significant investments in security technologies and educating their employees on best practices.

But what happens when these investments aren’t enough? While companies are becoming smarter in their security approach, hackers are also growing more sophisticated in their attacks.

Digital payment volume may be growing industry-wide, but there is still plenty of currency filtering through retail stores.  

Chain Store Age is pleased to announce that its sister brand, Retailing Today, has become part of a larger, more robust Chain Store Age, one with greater industry coverage and retail audience reach.   “With the merging of Retailing Today into Chain Store Age, readers and advertisers can expect a comprehensive brand representing the full range of omnichannel retail operations,” said Gary Esposito, group publisher, Chain Store Age.  

The ability to scale solutions as a means of meeting customer expectations is the name of the game in omnichannel success.    By adding a new cloud-based retail suite, DSW is modernizing its back-office applications, and adding a new level of flexibility, security and innovation required in an always-evolving omnichannel landscape.   

Retail success is based on a blend of art and science. Office Depot is such an advocate that it is expanding its use of customer insights and dedication to customer science.  

Cabela’s is known for transforming mere customers into raving fans. To elevate these efforts, a new optimization solution will help associates further improve in-store customer engagement efforts, from both tactical and strategic levels.  

With its mobile traffic growing on a seemingly daily basis, Crate and Barrel is future-proofing its mobile experience.  

Eloquii, a fast-growing, plus-size women’s fashion apparel manufacturer and online-only player, has expanded its executive team with two experienced retailers.    The retailer named Michael Concannon as chief technology officer. He most recently served as CTO of Quidsi, an Amazon-owned e-commerce company where he oversaw long-term technical strategy and maintained technical leadership for the entire platform of six sites including diapers.com.    

MoneyGram and Walmart on Tuesday announced the launch of a new state-of-the-art online money transfer platform that offers customers new features and a streamlined experience when sending money through <a href="http://walmart.moneygram.com/" style="box-sizing: border-box; margin: 0px; padding: 0px; max-height: 100000px; color: rgb(0, 83, 160); text-decoration: none; border: 0px; outline: none; font-family: open_sansregular, Arial, Helvetica, sans

With an eye on personalization and engagement, Nordstrom revamped its Nordstrom Rewards program -- a move that has earned the chain 1.7 million new members since its launch in May.   "We heard from our customers that they wanted a more personalized and flexible loyalty program," said Chris Holloway, VP of loyalty, Nordstrom.