United Supermarkets makes sure ‘cash is king’ with new solution

Digital payment volume may be growing industry-wide, but there is still plenty of currency filtering through retail stores.



To better manage its currency processes, The United Family is adding a platform designed to drive visibility into cash operations across its five banners, United Supermarkets, Market Street, Amigos, Albertsons Market and United Express. By implementing the VeriBalance currency management platform and vbInSight corporate reporting software, from Balance Innovations, Lenexa, Kansas, “we are gaining consistent, automated procedures that will maximize the efficiency of currency operations, and create more time for serving our customers,” said Mandy Tomlin, controller for The United Family.



Armed with the software, United will reduce bookkeeping time by more than four hours each day, across each store, as well as support consistent practices across the enterprise. The technology also automates the grocer’s front-end operations, which creates more throughput at registers, and frees up associates to focus on the customer experience.



Meanwhile, vbInSight provides United corporate users with greater visibility into store activity and performance through real-time alerts and customizable reports. These enable United to focus on lane accountability, an effort that reduces labor, and efficiently governs cashier and bookkeeper activity to ensure compliance. This insight also enables United to identify and address issues faster without time-consuming manual, costly research.