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Business Intelligence (BI)

  • C-store giant prepares for POS change

    With an eye on customer engagement, 7-Eleven is upgrading its point-of-sale fleet chainwide.   7-Eleven entered into an agreement with NEC, making the technology company its exclusive POS provider. Overall, 8,600 7-Eleven stores throughout the United States and Canada will be outfitted with the TwinPOS G5100, a POS system that also features a sleek, durable customer display to run promotions, share information, and create a personalized shopping experience.  

  • Sephora streamlines product submissions

    With so many new beauty products hitting the marketplace, Sephora needs to ensure it is offering the right product mix to its loyal shoppers.   Sephora offers 14,000 products from 200 carefully curated brands. Yet, new cosmetic innovations continue to be introduced on a seemingly daily basis. By adopting a new online platform, Sephora can streamline product discovery and its buying efforts.  

  • BJ’s jumps into cash automation

    BJ’s Wholesale Club is knee-deep in a company-wide initiative to add processes that allow it to operate more efficiently.   It has taken a major step by partnering with Glory Global Solutions to roll out cash automation solutions across its 200-plus-club chain. As cash still accounts for around 30% of consumer transactions in the U.S., it remains extremely important to retailer margins. However, the process of moving money is complex.   

  • Amazon Web Services makes new cyber-security play

    Amazon is bolstering end-user cyber-security.   The online giant’s cloud services group quietly acquired cyber security firm harvest.ai, a San Diego-based startup that uses machine learning and artificial intelligence to analyze online user behavior, according to TechCrunch.  

  • WH Smith in POS investment

    A go-to brand for shoppers on-the-go, WH Smith Travel is improving the in-store experience.    The chain will add the Aptos Store point-of-sale solution at WH Smith’s Travel locations. The platform, which features modernized, flexible POS technology, is designed to maximize associate productivity and improve the customer experience across the chain’s more than 900 locations in Europe.   

  • Be it in stores or on sites, the dollars are in the data

    We sat down with chief executives and senior managers from 20 retail real estate companies at the ICSC New York National Deal Making show in December, and each and every one had something to say about e-commerce competition. Something, but not the same thing. They fell into two groups.

    There were those who said that online retail’s magnitude was greatly overblown. They held that the media over-covered online sellers and placed them on a lofty perch not backed by the facts. They had a point.

  • BCBG Max Azria leverages analytics

    BCBG Max Azria Group leveraged analytics when it realized its static “one-size-fits-all” e-commerce site didn’t optimize the overall shopping experience, or allow it to engage with specific omnichannel shoppers.

    With a goal of personalizing the digital experience, and integrating its omnichannel journey as a whole, the women’s fashion brand added an analytics tool from Qubit. By embedding the platform’s JavaScript tags within its web pages, the technology transparently records all customer online interactions, pulling information into the cloud for reporting.

  • Employee Training Goes Digital

    McDonald’s leverages smart technology for onboarding training

    Onboarding is a costly process for any company, especially one as vast as McDonald’s Corp. But by transitioning a paper-based operation to a digital one driven by smart devices, the fast food giant is slashing training time in half.

  • Lowes Foods remains ‘targeted’

    Lowes Foods knows the key to success is retaining your best, most profitable shoppers.   By extending its partnership with ProLogic, the engine behind the grocer’s Fresh Rewards loyalty program, the chain will continue to award customers with instant rewards for merchandise throughout its 100 stores, and gas at participating Speedway and Lowes Foods gas stations.   

  • Regional grocer deploys mobile emergency communications system

    H-E-B is taking steps to keep its employees, customers and food supply safe.   The supermarket retailer is modernizing its emergency communications with a software platform from AlertMedia that combines multichannel, two-way messaging and 24/7 monitoring services. The infrastructure consolidates communication channels – such as voice, text, e-mail, social media, and Slack – enabling users to interact with its audience from any mobile device.  
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