Business Intelligence (BI)

Chain Store Age will sponsor a webinar on one of the most important issues facing store retailers: How to give frontline store associates the critical knowledge they need to drive sales and customer satisfaction.     

Auditing your shipping invoices saves money. But just as importantly it yields valuable business intelligence through a rich depository of captured data that helps you make informed decisions as you improve operations.  

More retailers are eager to ward off far-reaching cyber-attacks, yet too many companies are ill-equipped to quickly detect a breach.   This sobering detail was revealed in a new study from Tripwire. The study tapped 763 IT professionals from various industries, including 100 participants from the retail sector. The report measures the confidence and efficacy among the professionals in regard to seven key security controls that must be in place to quickly detect a cyber-attack in progress.  

After U.S. payment networks implemented a liability shift in October 2015, merchants that did not support EMV became liable for chargebacks from credit card fraud. Many merchants have evaluated their risk based on chargeback history, and some were surprised by their post-shift fraud volume. This gave rise in the industry to various rumors, misinformation and theories about the cause of this change in fraud volume.   

Walmart’s $3.3 billion purchase of e-commerce startup jet.com has spurred a shakeup across the retail giant’s digital operations.      Exiting the chain are Fernando Madeira, president and CEO of Walmart.com, and Dianne Mills, senior VP of global e-commerce human resources. (As previously announced, Neil Ashe, president and CEO of global e-commerce, is also leaving).   

Most retailers today understand that the customer experience they offer is just as important to their success as the tried-and-true fundamentals of product selection and price competition. In order to enhance those customer experiences, keep shoppers coming in the door, and bring new efficiencies to their business practices, retailers have adopted a growing army of in-store technologies that rely on online connectivity to function.   

Two of the nation’s largest retailers shared the No. 1 position in a ranking of the top U.S. retailers.    Walmart and Kroger Co. tied for first place (in the overall composite score) in Kantar Retail’s 2016 Retailer PoweRanking. The ranking is designed to identify the retailers currently setting the highest standards of performance as viewed by their trading partners, and to gain insight into what makes these retailers "best in class."  

As the centerpiece of today’s omnichannel world, customers expect a seamless experience no matter when, where or how they chose to shop. However, this explosion of multiple shopper scenarios is a significant challenge for retail operations.   Brands not only depend upon a seamless integration between online and in-store point-of-sale (POS) systems, but also contend with a paradigm shift of selling merchandise from a database rather than a physical store.    

Kona Grill is looking to minimize energy consumption and cut down on waste.    The restaurant company selected Ecova to provide waste expense management strategy and utility expense data management for the American grill and sushi bar chain’s more than 43 restaurants in the United States and Puerto Rico.     

Amazon’s cloud services business is on fire.   Amazon Web Services holds a 45% market share of the worldwide public market for Infrastructure as a service (IaaS), which is greater than Microsoft, Google and IBM’s shares combined, according to a quarterly analysis by Synergy Research Group.