Artificial Intelligence

Stockholm -- The U.S. payments market is getting a new player: Klarna, a Swedish e-commerce company focused on simplifying buying, plans to expand to the U.S. market in early 2015. The nine-year old company has an impressive track record in Europe that includes more than 25 million users and 45,000 retailers including Asos, Spotify and Zara.

Indianapolis -- Real estate giant Simon on Thursday announced 'Simon Launch,' a retail startup competition aimed at discovering, investing in, and accelerating the top startups in the retail industry. Simon will co-invest in the competition's winners through its recently formed venture capital arm — Simon Venture Group — in collaboration with Plug and Play,  a global investor and technology accelerator that specializes in growing tech startups. Simon will also become an Anchor Member of Plug and Play's Retail Accelerator program.

Plug and Play, a business accelerator that specializes in tech startups, is holding its quarterly pitch competition event on its campus in Sunnyvale, California, on Thursday, September 18, from 9:30 a.m. to 7 p.m. PDT. The Plug and Play Fall Expo 2014 will feature 40-plus startup pitches, panel discussions and corporate networking. Chain Store Age will be in attendance — watch for a recap in the next edition of Customer Disruption!

West Sacramento, Calif. -- The U.S. Environmental Protection Agency’s GreenChill Partnership announced that Raley’s Family of Fine Stores received a GreenChill 2013 Achievement Award for extraordinary leadership and initiative in achieving the Partnership’s mission to better protect the Earth’s ozone layer and reduce the impact on climate change through innovative refrigeration systems.

New York - India, China, and Malaysia are the top-ranked offshoring destinations. According to the 2014 Global Services Location Index (GSLI) from A.T. Kearney, India, China, and Malaysia remain the top three offshoring destinations, and Asia continues to dominate, with six of its countries among the top 10.

Austin, Texas -- Revionics announced that Niemann Foods, a chain of grocery, pet food, hardware, pharmacies and gas stations in the Midwest, has selected Revionics as its price optimization provider.

Revionics will be providing Niemann Foods with their SaaS-based price optimization solution, which includes robust price management, science-based optimization, forecasting, simulation and effectiveness measurement.

Plug and Play’s quarterly pitch competition event, Plug and Play Fall Expo 2014, is coming to Plug and Play’s campus in Sunnyvale, California. Fall Expo 2014 will feature 40-plus startup pitches, panel discussions and corporate networking. It will be held Thursday, Sept. 18, from 9:30 a.m. – 7 p.m. PDT.

Chain Store Age will be in attendance and we hope to see you there!

By Graeme Grant, president & COO, CQuotient

Technology and the proliferation of communications channels have significantly altered the way brands and retailers approach customer engagement. What was a “nice-to-have” strategy of coordinating messages across shopping channels only three years ago is now a “sink-or-swim” requirement for merchants. Consumers engage across every touch-point and demand that retailers have an omnichannel communication approach to complement their always-connected behaviors.