Artificial Intelligence

Merchants intent on growing sales and operators eager to reduce shrink can both find something to like in a new service offering from global loss prevention leader Tyco Retail Solutions.

Tyco took the concept of software as a service, commonly referred to as SaaS, and applied it to the world of asset protection in a way that offers benefits to merchants and store operations executives looking to reduce shrink.

eBay Inc. is attempting to streamline how it serves content to consumers.

eBay has found that online shoppers follow some common patterns in proceeding from wanting a particular item to purchasing it. These patterns are driving the retailer’s new product and search-related enhancements.

Sears Holdings has named an expert in digital transformation to fill the newly created role of chief administrative officer.

The company has named James P. Andrew to fill the new position, which will be responsible for the company's corporate support functions, including financial planning and analysis, business finance, procurement, legal, and human resources.

Retailers intrigued by the prospect of drone deliveries should be concerned by new data that shows a disturbingly high number of close calls with commercial aircraft.

The Federal Aviation Administration released data showing the number of incidents in which drones flew too close to a commercial aircraft increased to 1,200 last year from 236 incidents in 2014, the first year FAA began tracking the data.

A major experiment is set to begin soon on the campus of the University of Arkansas that could determine how retailers use robots, also known as autonomous terrestrial drones, to make deliveries.

Beginning April 1, London-based Starship Technologies will be turning heads on the rolling hills of the University of Arkansas campus as an important experiment gets underway to gauge human interaction with autonomous land-based vehicles.

Amazon.com has been slowly but surely building the capabilities of its interactive Echo voice-activated consumer device. According to Re/code, integrating Echo with the Alexa artificial intelligence platform to allow the ordering of new commodity items is only a step toward the final goal. Namely, full-scale, Echo-based access to Amazon’s entire inventory. [Re/code]

With the retail environment changing so rapidly today, and technology impacting everything a store does, the role of the chief financial officer has become more important than ever. When I started recruiting in 1990, the business was much simpler — we hired retail executives based on a linear skillset and departments operated in individual silos. Today, it is much more complex, as the C-suite works in collaboration to keep up with an increasingly savvy consumer.

So, what then do you look for in a CFO today?

Personalization continues to be the trend that just won’t go away, probably because it’s the new normal in how consumers want to interact with brands and retailers. Personalized videos hold the promise to surprise and delight (and covert), especially as we collectively spend more and more of our time viewing videos online. And personalized promotions help retailers maximize scarce marketing dollars, ensuring the right customer gets the right call to action at the right time.  

Nordstrom Inc. has named Kumar Srinivasan, a former technology executive at Amazon.com who has also experience with e-commerce technology providers, as CTO.

Srinivasan served as VP of Amazon Web Services from 2005-2008 and general manager of Amazon Payments from 2008-2010. More recently, he co-founded SaaS-based customer engagement platform Evocalize in 2012. Srinivasan also served as CTO of consumer-generated content platform Bazaarvoice from 2011-2012 and chief product and technology officer of social commerce site Lockerz.com from 2010-2011.

Target Corp. has reached an important milestone in its journey to launching a new retail accelerator in partnership with Boulder, Colorado-based start-up accelerator Techstars.

Target initially announced the new accelerator, expected to launch in June 2016, last October. The retailer has now closed the application process, after receiving applications from more than 500 technology start-ups in 45 countries and 32 states. Ideas submitted include connected toys and virtual fitting rooms.