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Sales & Marketing

  • New York Retailer Market Update: Too Hot, or Not?

    The ICSC New York Conference is one of the larger gatherings of retail real estate professional’s on the calendar – and is an important touch point for professionals in the NYC market. Ahead of the show, Bob Gibson, retail vice chairman of JLL, based in New York, shared his take on this expansive and important retail market.  

  • Report: Cart abandonment highest among mobile holiday users

    Cart abandonment is a very real problem during the holiday season, but mobile users are giving up on orders most often.   These details were revealed in an infographic from Barilliance that detailed shopping behavior among 50 million consumers between Nov. 25 and Nov. 28.   

  • Wayfair hits sales milestone during Cyber Week

    Wayfair not only dominated during Cyber Week — it hit a company high.    The pure play home furnishings retailer reported a 52% increase year-over-year in direct retail gross sales (defined as dollars of order intake) for the five-day peak shopping period of Thanksgiving Day through Cyber Monday. The growth rate of total company gross sales was 46% YOY during the same period.   

  • JGA adds new executive position

    JGA has named Joanne Healy to the newly created position of executive VP, chief strategy officer.   Her responsibilities will span across strategy, creative and business development, bringing her unique perspective to the rapidly evolving world of retail, service and brand experience.    

  • The retailer with the best customer satisfaction survey is …

    When it comes to customer satisfaction surveys, a convenience store is at the top of the class.    That’s according to a study by Interaction Metrics which finds that retailers are wasting customers’ time — and their own — by conducting critically flawed satisfaction surveys.  

  • Natural pet food retailer on expansion track

    Bentley’s Pet Stuff is on the move.   The family-owned retailer, which specializes in the fast-growing segment of natural pet food, will open nine stores in December, with locations in Milwaukee, Colorado, Minneapolis and Chicago.    The new locations include Bayview, Racine, Menomonee Falls, New Berlin, Delafield and Fox Point (all in the Milwaukee area); Stillwater in the Minneapolis area; Greenwood, Colorado; and one in Chicago.  

  • Patagonia making good on its Black Friday claim

    Outdoor apparel retailer Patagonia saw record sales on Black Friday that blew past all estimates — and it plans to donate all the revenue.   

  • Tech Guest Viewpoint: Protecting and securing your site for holiday success

    It seems that cybercriminals never sleep no matter where you are in the world. The Information Commissioners Office released data showing that cyberattacks and breaches nearly doubled from 2015 to 2016 in the U.K.   
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