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  • Exclusive Q&A: GameStop talks strategy

    In an era when gamers want new releases in their hands as quickly as possible, GameStop is changing the rules.   The gaming retailer calls its updated strategy a “new moment of truth.” Described as the gap between when a consumer purchases merchandise and actually receives it, this timing can truly make or break the chain’s reputation going forward — especially as digital retailing increases customer expectations.  

  • Lululemon’s journey toward ‘mindful’ customer interactions

    Like the principle of yoga, Lululemon Athletica knows the value of learning from a journey — in this case, its shoppers’ journeys.   In fact, this information will help the athletic apparel retailer hit its newest milestone: “touching one billion people and doubling our revenue over the next five years,” Miguel Almieda, Lululemon’s executive VP digital, said at last week’s NRF Convention and Expo in New York City.   

  • Former Family Dollar exec takes top marketing position at Lowe’s

    Lowe's Companies’ chief marketing head Marci Grebstein has left the company after 14 months in the position.   The home improvement giant wasted no time in naming a successor, tapping Jocelyn Wong as chief marketing officer, effective immediately. Wong joined Lowe's in September 2015, and most recently served as senior VP and general merchandising manager for the seasonal business. Prior to joining Lowe's, she served as senior VP and chief marketing officer at Family Dollar.  

  • Study: Retailers still miss mark on mobile experience

    Retailers’ mobile engagement initiatives are headed in the right direction, but shoppers are still dissatisfied.   According to DMI’s second annual “Mobile In-Store Experience Rankings” report, which assessed mobile experiences among 120 retailers, in-store mobility influences where 74% of the general population and 88% of “mobile reliants” shop.   

  • Tiffany creates new exec position for Coach veteran

    Tiffany & Co has appointed Reed Krakoff to the newly created position of chief artistic officer.   Krakoff, who previous worked with Tiffany on the re-launch of its gifts, home and accessories collections, will join the company on Feb. 1. He will direct design for Tiffany & Co. brand jewelry and luxury accessories, and also lead the brand’s artistic and design vision with respect to stores, e-commerce, marketing and advertising.  

  • Survey: Shopping in stores a ‘chore’ for many consumers

    When did washing dishes become more attractive than shopping?   In-store shopping has lost its allure for many shoppers, who are increasingly frustrated with brick-and-mortar stores that lack the convenience of online players, according to a new global report from Capgemini’s Digital Transformation Institute.    

  • Retailer gets caught in political crossfire

    L.L. Bean has been drawn into something that it has always shied away: the political spotlight.      It all started with the news that Linda Bean, granddaughter of company founder Leon Leonwood Bean and a member of the Bean board, had made a substantial donation to a pro-Trump PAC during the president-elect's campaign. Trump then thanked Bean for her support via a tweet that ended with “Buy L.L.Bean.”     

  • Study: The first ‘digitally native’ generation shops in stores

    Generation Z grew up online, but that doesn’t mean that’s where they do all their shopping.    Sixty-seven percent of Gen Z — the first “digitally native” group to grow up not knowing a world before cellular phones, smartphones and other digital devices — said they shop in a bricks-and-mortar store most of the time, with another 31% shopping in-store sometimes, in a new survey by IBM and the National Retail Federation.  
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