Loyalty Marketing

Macy's and Bloomingdales are racing to join other retailers that are turning their stores into mini-fulfillment centers in an effort to challenge Amazon.com.

The department store company announced it is expanding same-day delivery service to nine additional markets beginning this month. Both Macy’s and Bloomingdale’s are partnering with third-party delivery service Deliv to offer same-day delivery on products purchased online at macys.com, Bloomingdales.com, and on both brands’ mobile-enabled websites.

Minneapolis -- Best Buy is moving further ahead in its quest to make shopping across platforms as easy as possible for consumers.

The retailer, in partnership with American Express, has integrated new technology that allows Amex card members enrolled in the Amex Membership Rewards program to use their points for online purchases on BestBuy.com.

Best Buy is taking another leap forward in its quest to make shopping across platforms as easy as possible for consumers.

The retailer, in partnership with American Express, has integrated new technology that allows Amex card members enrolled in the Amex Membership Rewards program to seamlessly use their points for online purchases on BestBuy.com. In addition card members can use their membership rewards points for all or part of each online purchase and either pick it up in one of Best Buy’s stores or have it delivered to their doors.

Las Vegas - American consumers are increasingly comfortable with shopping through their smartphones, and many are using digital channels like social media and email marketing to engage with apparel brands.

According to a survey by advertising/marketing technology provider Fluent Inc., roughly 30% of respondents said that they have bought clothing using their smartphones.

As more retailers embrace the reverse trajectory of opening an online store first and a physical store second, the beauty industry is leading the way.

E-commerce has been the fastest-growing retail channel in the U.S. beauty market, with a compound annual growth rate of 24% since 2009, the Kline Group reported on Tuesday. And more of these online retailers are opening physical stores.

Overstock.com has come up with an exclusive back to school offer designed to appeal to teachers.

The retailer is offering free Club O loyalty program memberships to teachers of all grade levels. With every purchase on Overstock.com, Club O members receive free shipping and a minimum of 5% back in Club O Rewards Dollars to spend on the online shopping website.

Pleasanton, Calif. - Shoppers are using a larger variety of payment options with digital and mobile payments serving as supplements to the traditional cash and card-based payments tools. According to a new study of 1,000 consumers released by Blackhawk Network, while 93% of consumers still use cash; 68% use debit cards; 62% use PayPal and 14% have made mobile payments on smartphones or tablets.

Customer expectations of the store have changed dramatically in the last few years as constant connectivity has changed the way consumers live their lives. Johann Wrede, senior director of solution marketing for SAP, recently discussed the evolution of the in-store experience with Chain Store Age.

1. How have customer expectations for the in-store experience changed in the last few years?