eCommerce

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

Justice continues to be a drain for the Ascena Retail Group, but in the fourth quarter Lane Bryant also proved to be a burden, as the company reported a drop in same-store sales.

The operator of Justice, as well as stores under the Lane Bryant, Cacique, Maurices, Dressbarn, and Catherines brands, said combined same-store sales declined 2% during its fourth quarter of fiscal 2015 ended July 25.

Online shoppers looking for a sofa in that perfect shade of leather will enjoy new technology being rolled out by Wayfair.

The leading furniture e-commerce retailer announced that, in partnership with tech solutions provider roOomy, high-resolution image renderings based on 3D product models will be available on DwellStudio and Birch Lane. Now, customers shopping on these sites will be able to experiment with multiple textures and fabrics, and see 360-degree views to find the perfect pieces of furniture for their home.

Bentonville, Ark. – On the same day Target launched a pilot of the Instacart online grocery delivery service, Wal-Mart Stores Inc. announced it will expand its existing grocery pickup service.

Today’s consumer is driven by an “I want it now” mentality, yet retailers are still not prepared to deliver. Reducing the time it takes an order to arrive at a customer’s home is every retailer’s objective, but while quicker fulfillment makes customers happy, it comes at a cost.

Target is entering the grocery delivery fray by offering its customers same-day delivery of groceries and other items through Instacart as a way to challenge Amazon and other retailers.

Target announced Tuesday it would begin testing an on-demand grocery delivery service via Instacart that initially will only be available in parts of Minneapolis, where Target is headquartered. But the retailer noted in a release on its blog A Bullseye View that the two companies are already exploring plans to expand the service into additional areas and markets in the future.

Macy’s Inc. is getting in touch with a new omnichannel payment option.

On-trend apparel brand Rebecca Minkoff has opened a 4,600-sq.-ft. tech-savvy flagship — its largest space to date — on Melrose Avenue.

Starbucks Coffee Company's first store in Panama is located in Panama City, in the Street Mall shopping center.

Click here to see slideshows of Rebecca Minkoff's "store of the future" concept in Los Angeles and Starbucks' new Panama City location.