Zulily zeroes in on comparison shoppersThe online specialty retailer is matching prices from two major competitors. Oracle acquires loyalty startupOracle seeks to extend its customer experience capabilities with the purchase of CrowdTwist. CSA Exclusive: Chipotle will fill your order – however and wherever you choose Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience. Study: Automated call centers carry hidden cost A new survey indicates call center automation drives away customers, incurring losses. Survey: Social media affects less than half of consumers Social influencers in particular are failing to resonate with many shoppers. Kendra Scott keeps customers informed with inventory awareness A fast-growing specialty jewelry retailer leverages granular data insight for targeted recommendations. Report: Rent the Runway cites warehouse system in service issues The fashion rental pioneer is reportedly facing widespread complaints of late and missed deliveries. Hot Topic stays on top of the latest data trends The specialty apparel/accessories retailer is automating the collection and analysis of data. Casey’s General Stores gets specific about customer feedback A Midwest convenience store retailer is responding to store events in real time. Lucky Brand doesn’t leave customer experience to chance Lucky Brand is obtaining new levels of enterprise visibility in an effort to maximize customer satisfaction. First Previous 272 273 274 275 276 Next Last
