ERP/CRM

Many shoppers are coming to expect an omnichannel customer experience when they enter a brick-and-mortar store.

A Northeast convenience retailer is integrating loyalty and online ordering features into its mobile app.

Sephora is reaching out to African-American customers with targeted products and promotions, as well as artificial intelligence (AI)-enhanced foundation shopping.

Ikea is planning to enter the resale market in the United States.

A consumer electronics giant is signing on with a digital third-party ad network.

Gap Inc. is purchasing Drapr, a startup that enables customers to create 3D avatars and virtually try on clothing.

Regional grocer Giant Food is making seasonal flu vaccinations available at all 152 of its in-store pharmacies for both adults and children, with no appointment required.

A regional grocer is moving its omnichannel shopping and promotional activities onto a third-party digital media platform.