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An omnichannel activewear retailer transitioned store associates to digital customer service roles during the COVID-19 shutdown.

CVS Health and Walgreens are already feeling shock waves from the opening of Amazon’s new online drugstore.

A regional Midwest grocer is helping keep shelves properly stocked during the COVID-19 pandemic with robotic assistance.

A majority of consumers say COVID-19 will continue impacting how they shop in 2021, but brick-and-mortar retailers have reason for optimism.

Drive-through ordering has been around since the 1930s, but quick-service chains are upgrading this time-tested service with 21st century technology.

Cole Haan customers have new, streamlined option for dropping off returns of e-commerce purchases.

Drive-thru is already a streamlined way of picking up fast-food orders, but McDonald’s wants to digitally increase the convenience factor.

Customers have been going online more since the pandemic began, but retailers cannot take their digital business for granted.

A luxury goods powerhouse is tops in omnichannel “competence.”

Giant Eagle is bringing its loyalty offering to new heights with the initial rollout of a program called myPerks.