ERP/CRM

A leading denim brand is integrating Google Business Messages into its customer experience strategy.

A specialty athletic apparel/footwear brand is optimizing the customer digital journey – as it happens.

A Southwestern furniture retailer is offering customers the chance to design rooms online with a new 3D design tool.

Retailers looking to build brand trust with consumers should focus on the experience they provide, rather than celebrity endorsements.

The grocery banner of a British retail giant is unifying its forecasting, ordering, and allocation processes.

Another apparel retailer is reselling used customer merchandise, with a charitable twist.

A global retail bank, payments and shopping service is enabling customers to track their shopping carbon footprint in-app.

A leading specialty sportswear retailer is testing the viability of artificial intelligence to aid workflows including markdowns, promotions, and assortments.

The city of Boston is introducing B-Local, a mobile program that awards points to consumers who shop with local retailers.

A vertical fashion retailer is connecting online customers to live store personnel.