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07/21/2021

Network connectivity marks the spot for Long John Silver’s

Dan Berthiaume
Senior Editor, Technology
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The largest quick-service seafood restaurant chain in the U.S. is leveraging managed cloud services to create a reliable, high-speed network.

Long John Silver’s is deploying the fully managed, “restaurant-in-a-box” solution from Interface Security Systems across 430 of its stores. The cloud-based platform includes prefabricated network equipment ready for SD-WAN expansion, wireless WAN backup, and VoIP connectivity.
 
Accompanied by a backup network, the system also supports additional services such as customer Wi-Fi, as well as mobile devices and tablets for staff. Interface helped Long John Silver’s completely replace its legacy switches and myriad connectivity solutions with a secure, scalable LAN and WAN with long-term evolution (LTE) failover and 24X7 remote monitoring, along with business VoIP voice connectivity. 
 
Long John Silver’s was able to go live across 430 restaurants in a matter of a few months. With the new solution in place, restaurant staff was able to focus solely on the customer experience, rather than dealing with connectivity issues or outages. In addition, the company saw revenue leakages due to offline credit card transactions come down drastically, and now generates operational reports in real-time, giving management better visibility on restaurant performance.
 
When the COVID-19 pandemic hit and Long John Silver’s customers shifted their preferences to online ordering, the revamped network and VoIP solution bundle allowed the seafood chain to pivot to an online-order-first model. During the pandemic, about 90% of the business shifted to online/drive-through.
 
In addition to offering an expanded voice communication system to support remote teams and work-from-home employees, Interface will continue to play a key role in Long John Silver’s efforts to maintain security and drive growth.

“Interface’s solution stood out as the most innovative and cost-effective option on the market,” said Brad Gardone, VP of IT services at Long John Silver’s. “The company’s “restaurant-in-box” model came with preconfigured network cabinets and accessories outfitted specifically for Long John Silver’s, allowing for installation to occur with no disruption to restaurant operations. No other service provider offered us this model.”