The Home Depot is supporting digital transformation across its entire enterprise with Google Cloud technology.
The leading home improvement retailer, which initially partnered with Google for cloud technology in 2015, has leveraged Google Cloud infrastructure, artificial intelligence (AI), machine learning (ML), and data analytics to support initiatives such as its recently launched "Rent Online, Pick Up In Store" reservation service for equipment rental. This new service, available on homedepot.com and on the Home Depot mobile app, enables customers to check availability and reserve what they need in advance.
Home Depot also uses Google Cloud's AI/ML tools and BigQuery database to provide real-time insights more quickly across the enterprise. These include more flexible assortment planning, advanced predictive inventory management, and more robust logistical insights. The company additionally uses Google Cloud's AI capabilities to power the voice search feature in its mobile app, enabling customers to more easily search for products using natural language recognition.
Furthermore, Home Depot's new Interactive Voice Recognition (IVR) system uses Google DialogFlow to create a more efficient self-service experience when customers are searching for post-purchase assistance.
"To provide our customers with the flexibility to shop whenever and however they want, we've been intensely focused on building an innovative foundation for our systems and applications," said Matt Carey, CIO of The Home Depot. "We've built on Google Cloud since 2015, giving us the scalability and flexibility we need to meet growing demand and quickly introduce more personalized experiences for customers."
"As shoppers become even more interconnected, The Home Depot has consistently improved customer experiences in-store and online through AI-powered services," said Thomas Kurian, CEO, Google Cloud. "The Home Depot's long-standing focus on technology and early adoption of cloud allowed it to adapt quickly to support customers and associates during the pandemic. We're proud to expand our partnership with The Home Depot to make home improvement faster and more convenient."