L.L. Bean, Inc.

Ridge Hill, the Forest City Ratner-owned regional shopping and entertainment destination in Westchester, N.Y., will be the launchpad for DreamWorks Animation’s “North Pole Adventure,” a first-of-its-kind experience that blends storytelling and cutting-edge technology—taking families on an interactive journey that starts with Shrek and ends with a personal visit with Santa.

New York -- L.L. Bean plans to open a 29,000-sq.-ft. store in Mall of America, Bloomington, Minnesota, the Star-Tribune reported. It will be the Freeport, Maine-based retailer’s first ever location west of the Mississippi River.

The store will be an anchor tenant in the mall, taking over a former Bloomingdale’s location, the report said.
 

New York - L.L. Bean provided a level of customer service across all channels in July that was among the best in the U.S. For the third month in 2014, L.L. Bean has topped the overall customer service rankings in Stella Benchmarks.

New York -- The heat is on — in more ways than one. While Target’s search for a new chief executive has been much in the news, the discounter is not the only big retailer on the hunt for a chief executive. Here’s a brief review (all dates are 2014 except where noted):

New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.

Freeport, Maine -- L.L. Bean announced it will open its first store in the state of Vermont, at Burlington Town Center.

The two-level, 18,290-sq.-ft. store is scheduled to open in October. It will feature an assortment of active and casual apparel and footwear, outdoor gear including hiking, fly-fishing, kayaking and camping products. It will L.L. Bean's 20th retail store outside of Maine.

New York – J. Crew received top ranking among all major U.S. online retailers during the month of January 2014. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, J. Crew, which held this ranking from July-September 2013, took the top spot from L.L.Bean.com, which held it in November and December 2013.

Chicago — L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Other retailers scoring higher than 80 included Office Depot, Overstock, Amazon, Wal-Mart, Sears, Abt, Target, and Dick’s Sporting Goods. Average score in 2013 was 71.06, up from 69.3 in 2012. Repeat winners from 2012 included Amazon and Office Depot.

Vera Bradley has restructured its executive team and promoted key figures, effective immediately.

"We have a lot of talent and experience within our company, and these promotions and realignments will help position us for the future. I am confident that we are in the process of assembling the right team to achieve our long-term goals, drawing from both our own leadership team and attracting new talent to the organization," said CEO Robert Wallstrom.

Former Kohl’s and Carhartt merchandising executive Sue Fuller was named chief merchandising officer at Vera Bradley, an upscale retailer and designer brand looking to restore growth under the leadership of new CEO Robert Wallstrom.