L.L. Bean, Inc.

New York – If you were looking for quality call center service from an online retailer during Black Friday or Cyber Monday, then you wanted to shop at L.L. Bean. According to data from analysis firm StellaService, L.L. Bean led in customer service call response time on Black Friday (10 seconds), Cyber Monday (six seconds) and Cyber Weekend (nine seconds).

L.L. Bean actually improved its call center response time compared to its month-to-date average. Other notable findings included:

New York — J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014. The retailer ranked 4th in phone, second in email, eighth in shipping and 17th in returns.
  Stella Benchmarks includes 138 companies evaluated on a daily basis by StellaService. Customer care channels, phone, email and chat, are measured daily, while fulfillment metrics are measured across multiple orders each month.
 

Yonkers, New York - Forest City Ratner Companies, owner and developer of Westchester’s Ridge Hill in Yonkers, New York, announced that The Container Store will occupy 25,000 sq. ft. on Market Street across from The Whole Foods Market Yonkers.   

Ridge Hill, the Forest City Ratner-owned regional shopping and entertainment destination in Westchester, N.Y., will be the launchpad for DreamWorks Animation’s “North Pole Adventure,” a first-of-its-kind experience that blends storytelling and cutting-edge technology—taking families on an interactive journey that starts with Shrek and ends with a personal visit with Santa.

 

New York -- L.L. Bean plans to open a 29,000-sq.-ft. store in Mall of America, Bloomington, Minnesota, the Star-Tribune reported. It will be the Freeport, Maine-based retailer’s first ever location west of the Mississippi River.

The store will be an anchor tenant in the mall, taking over a former Bloomingdale’s location, the report said.
 

 

New York - L.L. Bean provided a level of customer service across all channels in July that was among the best in the U.S. For the third month in 2014, L.L. Bean has topped the overall customer service rankings in Stella Benchmarks.

New York -- The heat is on — in more ways than one. While Target’s search for a new chief executive has been much in the news, the discounter is not the only big retailer on the hunt for a chief executive. Here’s a brief review (all dates are 2014 except where noted):

New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.