L.L. Bean, Inc.

LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013, according to the Stella Monthly Ranking from the StellaService customer service analysis firm.

L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

Change is constant, as they say, and we’ve all seen a lot of that, especially in the past few years. But as I look 10 years into the future, I think we’re actually in the early days of not just more change, but wholesale revolution, too. “Revolution” is a strong — and possibly overused — term. Why are the next 10 years different? Fundamentally, our customer has changed more in the past three years than in the past 30 and the pace of change is poised to accelerate in the coming decade.

As part of a multi-phase revitalization of The Wilder Cos.’ Wayside property in Burlington, Mass., the company announced that Ethan Allen and Starbucks, along with Potbelly Sandwich Shop, will open in high-visibility locations.

Boston -- The Wilder Cos. announced that Ethan Allen and Starbucks, along with Potbelly Sandwich Shop, will open at Wilder’s Wayside property in Boston – all part of a multi-phase revitalization project.

New York -- Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the "2012 Harris Poll Shopper Satisfaction Study of Online Retailers." The survey used a 100-point scale to measure customer satisfaction with the e-commerce sites of 14 big retailers. Amazon.com ranked first with a score of 82.

Not even a hurricane named Sandy could erode the economic upsurge experienced by the northeastern United States over the last year. What this region rebuilt after the Great Recession has managed to stay strong even in the face of Sandy’s 80-mph winds, record flooding and the damage inflicted by its nor’easter sister that arrived just days after the fall 2012 hurricane.

Burlington, Mass. -- Boston-based Wilder Cos. announced that, as part of a two-phased revitalization plan, Seasons 52 will open a new restaurant at Wayside in Burlington, Mass., the restaurateur’s first location in the state.

New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

Yonkers, N.Y. -- Forest City Ratner Cos., the developer of Westchester’s Ridge Hill, in Yonkers, N.Y., announced that four new retailers have completed leases and will be opening their stores during the spring/summer 2012. They are LA Fitness; T.J. Maxx; Pandora and Francesca’s Collection.

Additionally, Guitar Center, which had previously executed a lease, will be opening its new store at Ridge Hill during the December holiday season. These new stores will occupy 108,939 sq. ft. at Westchester’s Ridge Hill.

Every year, in December, Chain Store Age examines the northeastern region — New York, Pennsylvania, New Jersey, Maine, Massachusetts, Connecticut, New Hampshire, Vermont and Rhode Island — and, in 2011, there appears to be some positive momentum.

Retail real estate executives will tell you that we’re not completely out of the woods yet, but the industry is certainly inching in the right direction.