L.L. Bean, Inc.

As part three of our ongoing coverage of RECon, the annual retail real estate convention conducted by the International Council of Shopping Centers and held May 22-25 in Las Vegas, Chain Store Age talked with Joe Boehm, senior VP, retail leasing, of Cleveland-based Forest City Enterprises, regarding his impressions of RECon 2011 and what Forest City projects garnered the most attention at the show.

What impression of the state of the industry were you left with by the end of RECon 2011?

Yonkers, N.Y.  — Forest City Enterprises announced that National Amusements’ Cinema de Lux has opened at its Westchester’s Ridge Hill mixed-use development in Yonkers, N.Y.

With 12 state-of-the-art auditoriums and wall-to-wall screens, Cinema de Lux also features the area’s first full-service restaurant, Studio 3. The opening comes just a few months before the first buyers prepare to move into their new homes at Monarch at Ridge Hill, the luxury condominium on Ridge Hill Boulevard. 

Boston -- The Wilder Cos. said it has been awarded the leasing and management contract for Wayside Commons, an open-air shopping center in Burlington, Mass.

The contract was awarded by UBS Realty Investors of Hartford, Conn.

Wayside Commons is a 195,100-sq.-ft. outdoor center home to one of only three full-line, 30,000-sq.-ft. signature L.L. Bean stores in Massachusetts as well as a mix of retailers including Arhaus Furniture, Coldwater Creek, Eileen Fisher Company Store, Stellabella Toys and Capital Grille.

Freeport, Maine -- L.L. Bean announced it will implements free standard shipping to all United States and Canadian addresses effective March 25.

“We tested free shipping offers with no minimum purchase for several months and the customer response was overwhelming,” said Chris McCormick, president and CEO, L.L. Bean, Freeport, Maine. “It’s our opportunity to offer free shipping for all U.S. and Canadian customers with no minimum purchase, no end date, no conditions -- guaranteed.”

DALLAS -- Zale Corp. announced that Jeannie Barsam has been named SVP merchandise planning and allocation, and Toyin Ogun has been named SVP human resources and customer service.

“Jeannie and Toyin add both critical experience and depth to our leadership team,” said Theo Killion, CEO. “These appointments exemplify the strategic investments we are making in organizational capability to drive our turnaround initiatives.”

Dallas -- Zale Corp. announced that Jeannie Barsam has been named senior VP merchandise planning and allocation. She was most recently senior VP planning, allocation and company planning for Charlotte Russe.

In other appointments, Zale named Toyin Ogun as senior VP human resources and customer service. Prior to that, he was senior VP human resources, L.L. Bean.

By Katherine Oberle and Monica Sloboda, [email protected], [email protected]

On November 18, 2010, the U.S. Green Building Council announced the long-awaited launch of its newest green building rating system, LEED for Retail. There are two distinct certification tracks available, LEED for Retail: New Construction and LEED for Retail: Commercial Interiors. 

Target took the 21st spot out of a list of 46 retailers ranked for their customer service. Zappos.com took the top spot followed by Amazon.com and LL Bean. Walmart was ranked 27.

Other retailers in the top ten include Overstock.com (4), JCPenney (6) and Kohl's (7).

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition). Both had a score of 86 on the study’s 100-point scale, with 80 generally considered the threshold for excellence. Here are the study’s top performers:

New York City -- The National Retail Federation on Friday released its 2010 list that annually ranks the 10 stores with the best customer service.

The list is based on surveys of more than 9,000 shoppers, all asked the following question: “Thinking of all the different retail formats (store, catalog, Internet or home shopping), which retailer delivers the best customer service?”

In total, the NRF ranked 46 stores, and will release the complete list in January.