L.L. Bean, Inc.

Not even a hurricane named Sandy could erode the economic upsurge experienced by the northeastern United States over the last year. What this region rebuilt after the Great Recession has managed to stay strong even in the face of Sandy’s 80-mph winds, record flooding and the damage inflicted by its nor’easter sister that arrived just days after the fall 2012 hurricane.

Burlington, Mass. -- Boston-based Wilder Cos. announced that, as part of a two-phased revitalization plan, Seasons 52 will open a new restaurant at Wayside in Burlington, Mass., the restaurateur’s first location in the state.

New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

Yonkers, N.Y. -- Forest City Ratner Cos., the developer of Westchester’s Ridge Hill, in Yonkers, N.Y., announced that four new retailers have completed leases and will be opening their stores during the spring/summer 2012. They are LA Fitness; T.J. Maxx; Pandora and Francesca’s Collection.

Additionally, Guitar Center, which had previously executed a lease, will be opening its new store at Ridge Hill during the December holiday season. These new stores will occupy 108,939 sq. ft. at Westchester’s Ridge Hill.

Every year, in December, Chain Store Age examines the northeastern region — New York, Pennsylvania, New Jersey, Maine, Massachusetts, Connecticut, New Hampshire, Vermont and Rhode Island — and, in 2011, there appears to be some positive momentum.

Retail real estate executives will tell you that we’re not completely out of the woods yet, but the industry is certainly inching in the right direction.

Dedham, Mass. -- Chestnut Hill, Mass.-based WS Development said that J. Crew has opened at Legacy Place, located in Dedham, Mass.

The 6,000-sq.-ft. J.Crew is located near Sephora, Apple, and Williams-Sonoma and adjacent to Brooks Brothers, Johnston & Murphy and Orvis.

Opened in 2009, Legacy Place is anchored by Whole Foods Market, L.L. Bean, Showcase Cinema de Lux, and Kings.
 

Freeport, Maine -- L.L. Bean has launched a mobile commerce website that allows shoppers the ability to search, browse, purchase and read product ratings and reviews from any Internet-enabled mobile phone.

Key features of L.L. Bean’s new mobile shopping experience include: site search, store finder, L.L. Bean Visa Card coupon lookup, click to call customer service, ratings and reviews, e-mail sign up and complete product descriptions.

As part three of our ongoing coverage of RECon, the annual retail real estate convention conducted by the International Council of Shopping Centers and held May 22-25 in Las Vegas, Chain Store Age talked with Joe Boehm, senior VP, retail leasing, of Cleveland-based Forest City Enterprises, regarding his impressions of RECon 2011 and what Forest City projects garnered the most attention at the show.

What impression of the state of the industry were you left with by the end of RECon 2011?