Coming off its strongest fiscal year in nearly a decade, L.L. Bean will open seven stores in 2021 and continue to diversify its channel strategy through wholesale partnerships, large-scale collaborations and e-commerce enhancements.
L.L. Bean reported its largest net revenue increase in the past nine years — and busiest holiday season in 20 years — as consumers sought out gear for outdoor adventures during the pandemic.
“Boston’s like a ghost town, and it was always hustle-bustle,” said Mike Powers, senior VP of Tuscan Village. “It’ll come back, but it’s a wakeup call to the real estate market that things had gotten out of hand.”
The U.S. companies with the best customer service include retailers in the luxury, quick-service restaurant, specialty outdoor, grocery, and online bridal/maternity verticals.
A major outdoor apparel and gear retailer is ensuring that pandemic-related policies and procedures from headquarters are seen, understood and completed on time by stores.
