L.L. Bean, Inc.

When it comes to providing a positive environment for online shoppers, one retailer stands above the rest.

In conjunction with its 18th Annual Mystery Shopping Study conducted in the fourth quarter of 2015, the e-tailing group has released its ninth annual Customer Experience Index. Nordstrom.com received a top score of 86.75. Websites are scored on a 100-point scale based on an assessment of metrics from five key pages, presence and execution of vital merchandising tactics, and exemplary customer service.

Some of the retail industry’s most innovative, influential and accomplished leaders passed away in 2015. The following is a look at some of those who made a difference and the impact they had on retail.

The following list is by no means exhaustive or intended in any way rank those who passed based on their accomplishments. Rather, the goal is to present in chronological order some of the most noteworthy individuals whose departure came to the attention of Retailing Today and recognize their accomplishments one more time.

Vera Bradley is adding some deep e-commerce experience from Best Buy to its board of directors.

Kelley has e-commerce, marketing, and strategic planning experience and has served as president, e-commerce for Best Buy since 2014. Prior to joining Best Buy, Kelley served as senior VP, e-commerce for Chico's FAS and held the posts of VP of retail real estate and marketing and VP of e-commerce for L.L. Bean.

When it comes to return policies, Nordstrom and Forever 21 couldn’t be further apart.

At least that’s according to an annual survey of return policies by GOBankingRates.com. The study rated Nordstrom as offering the best return policies of 2015, with Forever 21 offering the worst.

“Return policies should be a big consideration for holiday shoppers — two-thirds of people return at least one holiday gift,” said Elyssa Kirkham, lead reporter on the GOBankingRates study.

When it comes to return policies, Nordstrom and Forever 21 couldn’t be further apart.

A retailer noted for consistently strong online customer service has received top ranking once again.

For the second consecutive quarter, L.L Bean is the top-ranked company in Stella Benchmarks from StellaService. During the third quarter of fiscal 2015, L.L .Bean ranked within the top 10 for four of five service areas in Stella Benchmarks, including phone (No. 5), email (No. 3), chat (No. 7) and returns (No. 4). In shipping, L.L. Bean ranked outside the top 25.

L.L. Bean has gone outside the company for the first time ever to pick a chief executive. The outdoors retailer named the chief merchandising and marketing officer of a Walmart-owned Chinese e-commerce business as president and CEO, effective Feburary 2016. [ABC News]

New rankings from the Great Places to Work Institute suggests the retail and consumer packaged goods are not good industries for women.

The only retailers to make the institute’s top 100 list of best places for women to work were Build A Bear Workshop (10), The Container Store (27), Wegman’s (54) and L.L. Bean (84). The CPG industry fared even worse with not a single company included in the top 100.

Freeport, Maine -- The man who turned a folksy Maine mail-order outlet into a global billion dollar-plus multichannel business has died.

As many of us grasp at the last moments of summer, those in the retail industry have one eye on the end of the year -- the time between November and December. It makes sense: holiday shoppers spent over $616 billion dollars just last year between Black Friday and Christmas. And while the ample time and resources spent on these two annual marketing priorities is certainly deserved, it is easy to put all of our eggs in this basket, accidentally neglecting the major retailing opportunity just around the corner -- the first quarter.