America’s top customer service provider is…

Dan Berthiaume
Senior Editor, Technology
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Three retailers and a fast-food chain made a ranking of the top 10 companies in the U.S. with the best customer service. 

Disney Cruise Lines ranked as the company with the best customer service across 160 different retail categories, followed by luxury retailer Neiman Marcus, in the “2020 America’s Best Customer Service” report from Newsweek and Statista. The full top 10 listing is as follows:

1. Disney Cruise Lines
2. Neiman Marcus
3. The Ritz-Carlton
4. Edward Jones
5. Chick-fil-A
6. L.L. Bean
7. National Storage Affiliates
8. Embassy Suites
9. Publix
10. Beau Coup

In addition to the overall ranking, the study also ranked the top three companies in the different 160 retail categories. Some of the rankings are listed below. (For more, click here.)

Groceries (online)
1.    Peapod
2.    Amazon Fresh
3.    Boxed

1. Publix
3. Trader Joe's.

Convenience Stores
1. QuikTrip
2. Wawa
3. Sheetz

Department Stores
1. Nordstrom
2. Dillard's 
3. Bloomingdale's 

Women's Apparel 
1. J.Jill
2. Chico's
3. Ann Taylor 

Restaurant delivery service
1. Postmates
2. DoorDash
3. Uber Eats

Subscription boxes (clothing & other)
1. Le Tote
2. Dollar Shave Club
3. Society Socks

Subscription boxes (makeup & cosmetics)
1. Birch Box
2. Play by Sephora
3. FabFitFun

Meal kit services
1. HelloFresh
2. Home Chef
3. Sun Basket

Perfume and cosmetics (online)
1. Lancome
2. Clinique
3. Estee Lauder

Shopping TV channels
1. QVC
2. Home Shopping Network
3. Evine Live

Interestingly, third-ranked restaurant delivery service Uber Eats has purchased first-ranked restaurant delivery service Postmates, although Postmates will remain as a separate app.

The 2020 America’s Best Customer Service rankings were identified from the results of an independent survey of more than 20,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Ratings are compiled across six criteria – Net Promoter Score, quality of communication, range of services, customer focus, and accessibility.