Seasonal

Youngstown, Ohio -- Cafaro Company announced off-price home fashion retailer HomeGoods is the latest addition to the Millcreek Mall Complex located in Youngstown, Ohio. This new 25,000 sq. ft. store will open its doors in the summer of 2016 in the Millcreek Pavilion section of the complex, next to Michael’s.

With the financial picture improving modestly at Toys “R” Us, CEO David Brandon said the company is ready to build on third quarter successes during the final days of the holiday season.

With the financial picture improving modestly at Toys “R” Us, CEO Dave Brandon said the company is ready to build on third quarter successes during the final days of the holiday season.

In the first part of December, delivery providers experienced difficulties that probably left some holiday shoppers less than merry.

According to analysis of what more than 130,000 shoppers said in surveys about on-time deliveries of their full orders between Dec. 1 - Dec. 10 by Bizrate Insights, a division of Connexity, the timeliness trend is clearly downward.

Food Lion is launching an omnichannel coupon initiative that combines fun with savings.

Now through Jan. 1, customers can access digital coupons through the Shazam smartphone app while shopping in Food Lion stores. Food Lion has partnered with interactive marketing firm Mood Media Corp. on the campaign.

Drone sales are expected to set a new sale record this holiday season and create all sorts of new privacy, security and safety challenges in the process. No wonder regulations regarding the recreational use of drones are drawing support from the Retail Industry Leaders Association (RILA).

RILA in response to an interim final rule issued by the Federal Aviation Administration (FAA) on Dec. 15, pledged its support of what appears to be a common sense requirement that drones weighing up to 55 pounds must be registered.

Boston -- Gordon Brothers Group and Hilco Merchant Resources announced that the companies will be managing the stores closing process, which has begun, for Los Angeles-based, Kitson, at all 17 locations throughout California, Oregon, and Nevada. Sales are offering discounts of up to 50% on all of the fashion apparel, gifts and novelty merchandise. Store fixtures, furniture and equipment will also be available for sale.

We all know the stress of seasonal shopping can make the holidays anything but merry for consumers.

However, there are a few key customer experience features retailers can offer to help make this time of year bearable, if not downright happy, for beleaguered shoppers. The holiday customer experience should be:

App-centric