Consumer Attitudes & Behavior

Portsmouth, R.I. -- Readers now prefer e-books to printed paperbacks and use social media to help make purchase decisions, and Amazon.com is the overwhelming first choice for book purchases. Results of a survey of almost 3,000 readers conducted by novelist Marie Force show that 77% of respondents read e-books and 52% read paperbacks, although multiple answers to this questions were allowed meaning some readers may use both formats.

“Retail sales” ranked fourth on this year’s list of the top consumer complaints compiled by the Consumer Federation of America. That’s good news for Walmart.
 

Washington, D.C. -- The National Retail Federation said the retail industry added 37,000 jobs in the month of July, with increases in general merchandise, food and beverage and building and garden supply stores.

Surging home prices and 401K balances have millions of Americans feeling better about their personal balance sheets and the state of the economy, but Walmart’s core shoppers remain under duress and that could spell trouble for second quarter sales.
 

Toronto, Ontario – More than four-in-10 (44%) Canadian back-to-school shoppers want more online options. A new survey from Staples Canada, the Staples Back-to-School Annual Study, also indicates that 70% of Canadian back-to-school shoppers consider a back-to-school budget important.

The survey also uncovered a number of regional differences in back-to-school preferences, such as:

Target’s second quarter just ended and if the dourest of back-to-school spending forecasts proves correct the company’s expectations for same-store sale growth in the range of 2% to 3% could prove optimistic and its third quarter outlook could come under pressure.

Lorton, Va. – In order to quickly detect customer service problems and quantify customer requests, Five Guys Burgers and Fries has implemented social intelligence technology from newBrandAnalytics (nBA). Using nBA solutions, Five Guys monitors social media chatter to help the company implement operational changes and improve engagement with customers. Five Guys also leverages the technology to gauge interest in potential new menu items.

Dodgeville, Wis. – Spending for back-to-school apparel looks strong this year, with more than 95% of parents willing to spend up to $100 just on an outfit for the first day of school. Results of the Lands’ End 2013 Back to School Survey also indicate 92% of parents say a backpack is the single most important back-to-school item for purchase this year.