Consumer Attitudes & Behavior

Lidl is putting the heat on the competition.

The same Midwestern state has the most small-and-medium-sized businesses (SMBs) selling in Amazon’s stores per capita and the fastest-growing SMBs selling in its stores. 

Amazon is number one in many categories, but not in worldwide downloads of its shopping app.

The COVID-19 pandemic has made the ability to deliver on in-store health and safety efforts the most important aspect of the customer experience — and experts predict it will remain so for some time.

Consumers are getting more and more comfortable buying groceries online.  

Online sales growth is set for another big gain this year, boosted by the COVID-19 pandemic.

The returns experience plays a big part in online shopper satisfaction.

The nation's chief executives are feeling a bit more confident these days, but their mood is still grim.