Study: Use of cash, checks on decline during pandemicThe COVID-19 pandemic is altering the way Americans pay and shop. Gartner: Supply chain faces disruptive threats before COVID-19 vaccineGartner has identified three scenarios chief supply chain officers (CSCOs) should prepare for until a COVID-19 vaccine is developed. ICSC: Consumers open to new safety protocols in stores Consumers in the South are twice as likely as those in the Northeast to already have or plan to visit a reopened business very soon. Survey: Retailers see BOPIS as gaining importance Buying and returning online purchases in physical stores is becoming a routine retail offering. Macerich posts positive Q1 results through February Macerich put a positive spin on its first-quarter financial results by cutting the period short in reporting some measures. Survey: Retailers have difficulty harnessing customer data Consumer data is readily available to retailers, but delivering a high-quality customer experience is still challenging. Customer satisfaction stays steady Overall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged. Study: Consumers ready to buy apparel in-store — but nix try-ons Shoppers are ready to purchase apparel and other non-essential items in stores, but with some major changes compared to pre-pandemic. Consumer impulse purchases jump in April Americans spent more on impulse purchases post-pandemic than before the outbreak. Survey: Consumers pivot toward e-commerce during COVID-19 A new survey suggests consumers plan to shop online more as they visit brick-and-mortar stores less due to the COVID-19 pandemic. First Previous 192 193 194 195 196 Next Last
