Loyalty Marketing

J.C. Penney is enhancing customer benefits in its loyalty program.   The retailer is debuting a revample program that allows Sephora customers to double-dip on rewards and also allows earned points to roll over from month to month, reported the Dallas News.   

Amazon may be pulling out the stops to lure customers to participate in Prime Day, but competitors are taking steps to grab their own online sales.    The online giant’s third annual Prime Day global shopping extravaganza officially kicked off on Monday, July 10, at 6 pm PST, and will run until the wee hours of morning on July 12. Eager to take advantage of early bird shoppers, Amazon began rolling out sneak previews — and sales opportunities — as early as last week.   

Office Depot had one goal when updating its loyalty program: to make sure that every shopper is rewarded.   The office supplies giant debuted its new loyalty program. Besides being free, the “Office Depot OfficeMax Rewards Everything” program is designed to save customers money, and deliver expanded benefits. The program evolved following a year-long pilot in several markets, a process that enabled the company to gather customer feedback needed to redesign the program.   

In the wake of Amazon’s Prime Day hype, J.C. Penney is eager to drive momentum among its own online shoppers.    The department store retailer is getting ready to host its own online-only shopping event, “Penney Palooza.” The second annual two-day sale, which is set to run July 11-12, will feature “48 hours of non-stop savings,” according to the retailer.   

Hoping to woo electronics shoppers away from Amazon’s Prime Day, Newegg is planning its own shopping extravaganza.   For the third year, the electronics e-retailer will hold its annual "FantasTech" sale. The three-day event, which kicks off on July 11, will feature will offer “deep discounts” on hundreds of products across all tech product categories.   

Days before Prime Day commences, Amazon is upping the ante once again.   Starting Wednesday, July 5, Alexa shoppers will have access to more than 100 exclusive deals on Amazon Echo, Echo Dot, Echo Show, Amazon Tap, Fire TV or compatible Fire tablets. Voice shoppers will also get first dibs on select Prime Day deals on July 10, between 4 p.m. and 6 p.m. PST — two hours before the general public, according to Amazon.  

Click-and-collect boxed-meal delivery services are encouraging more customers to make online grocery shopping part of their weekly routine.    Currently, 97% of all consumer-packaged goods (CPG) dollars are still being spent in brick-and-mortar retail stores. However, the popularity of click and collect boxed-meal delivery services has 28% of shoppers purchasing groceries online regularly.  

Amazon has brought the saying, “Christmas in July” to life with its Prime Day global shopping extravaganza and this year's event promises to be bigger than ever.