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Footwear retailer launches in-store pick-up
Famous Footwear wants to get merchandise into its shoppers’ hands faster. By rolling out an in-store pickup service chainwide, Famous Footwear’s online shoppers now have the option of picking up their orders in more than 1,000 locations. To encourage shoppers to try the service, the retailer is offering customers that shop between July 7 through July 11, a $5 discount off of one order containing an in-store pickup item. -
Office supplies giant makes big changes to loyalty program
Office Depot had one goal when updating its loyalty program: to make sure that every shopper is rewarded. The office supplies giant debuted its new loyalty program. Besides being free, the “Office Depot OfficeMax Rewards Everything” program is designed to save customers money, and deliver expanded benefits. The program evolved following a year-long pilot in several markets, a process that enabled the company to gather customer feedback needed to redesign the program.

