Marketing

NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

Canton, Mass. -- Casual Male Retail Group reported Thursday that net income for the quarter ended Jan. 28 surged to $33.5 million, from $5.3 million in the year-ago period. Without a $23 million trademark impairment charge, net income was $5 million in the quarter.

The retailer of big & tall men's apparel and accessories also reported flat fourth quarter sales of $111.5 million and a slight same-store sales increase of 0.8%.

Goodlettsville, Tenn. -- A former Safeway executive has joined Dollar General as its executive VP store operations.

Effective March 19, Greg Sparks will assume all responsibilities for the operations of more than 9,900 retail stores in 38 states and serve on Dollar General's real estate and store development committee, the company said. Sparks will report to chairman and CEO Rick Dreiling.

Sparks most recently served as president of Safeway's Seattle division. His departure from the supermarket retailer was announced earlier this week.

Ankeny, Iowa -- Casey’s General Stores said Thursday that it will break ground on its first site in Kentucky later this month. This store will be located in Cadiz, Ky., and will mark the 12th state in which the c-store chain operates.

The Cadiz store is slated to open summer 2012, and will be followed by additional stores in Paducah and Henderson later this year, said the company.

Casey’s said it also has land under contract in Tennessee with plans to break ground next fiscal year as well.

Chain Store Age editor-in-chief Marianne Wilson and I go to great lengths to report new store openings on Chainstoreage.com. We pore through convoluted retail financial statements – sometimes twice daily – to uncover news that a chain has its sights set on even a little net new store growth for the year ahead.

I reported earlier today that Urban Outfitters, despite a challenging fourth quarter that saw profits cut nearly in half from the year before, was planning as many as 60 new stores in fiscal 2013.

The outside world doesn’t have a lot of visibility into the bench strength of Target’s leadership team beyond the top tier of executives so it’s hard to know whether the company has the talent it needs to fill the void created by high profile defections to rival JCPenney.

The 7% same-store sales increase Target reported in February was achieved with only a slight bump in promotional activity, according to the latest monthly data from research firm Market Track. Conversely, the number of ad pages that such competitors as Walmart and Kmart ran increased at twice the rate as Target, while Kohl’s and Macy’s declined. To view Market Track’s recap of February promotional activity at Target and other top retailers, click here.

Anaheim, Calif. -- Pacific Sunwear of Calif. Inc. reported Tuesday that its loss for the quarter ended Jan. 28 widened to $38.1 million, compared with a net loss of $35.2 million a year earlier. Sales dipped 1% to $234.2 million from $237.6 million, missing Wall Street’s expected revenue of $245.9 million.

PacSun has been in the throes of a right-sizing effort, working to build sales while closing underperforming stores. The company closed 87 stores during fourth quarter and ended fiscal 2011 with 733 stores.