Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 9/23/2025
Here’s what subscription customers want
Consumers are willing to pay for retail subscriptions, but are looking for certain features. - 9/23/2025
Red Lobster AI-enables takeout phone ordering
Customers who place phone orders with Red Lobster Seafood Co. are now guaranteed their calls will be answered and orders processed. - 9/23/2025
Pilot introduces mobile ordering; revamps site and loyalty app
A leading travel center retailer is letting customers order ahead via app and mobile device. - 9/22/2025
EXCLUSIVE: The most common Black Friday fails are…
A new survey reveals the most frequent ways operations fail during the annual Black Friday peak holiday shopping day period. - 9/22/2025
Amazon closing all U.K. Amazon Fresh stores; converting five to Whole Foods
Amazon continues to fine-tune its grocery strategy. - 9/22/2025
Kroger debuts managed service offering for retail media advertisers
The Kroger Co. is launching a suite of managed services to assist advertisers on its retail media network that don’t have dedicated programmatic teams. - 9/22/2025
Albertsons books travel for loyalty members via Expedia partnership
Albertsons Companies Inc. is adding a major new perk to its rewards program in partnership with a leading travel services platform. - 9/22/2025
Walmart kicking off holidays with October promotion
The list of retailers launching their seasonal holiday campaigns in October (or even earlier) just gained a major addition. - 9/22/2025
LensCrafters rolls out new Roblox experience for virtual ‘tycoons’
LensCrafters is building on its presence on the popular Roblox immersive gaming platform. - 9/21/2025
Walmart in new Guinness World Record — with help from Cardi B
Walmart's drone delivery service has achieved a new milestone. - 9/21/2025
Amazon hits $100 million in customer pharmacy savings
Amazon is touting the success of one of its pharmacy initiatives. - 9/21/2025
Walmart adds refrigerated prescriptions to same-day pharmacy delivery
Walmart is expanding the range of prescription medications it will deliver alongside groceries and other items in a single online order.
