Amazon releases generative AI solutions for business customers
Amazon Business is launching a number of tools based on its proprietary generative artificial intelligence technology.
The online giant’s business-to-business procurement store is releasing several generative AI solutions running on the Amazon Bedrock platform. Starting Wednesday, Nov. 12, U.S. Amazon Business users can have access to the Amazon Business Assistant at no extra cost.
The assistant combines Amazon’s AI-based understanding of purchasing with smart conversational support to provide organizations with instant, interactive, intuitive recommendations on using and configuring an Amazon Business account. It also recommends ways to buy more efficiently based on a business’s past purchase history and will continue to learn over time through user interactions and feedback ratings.
When an opportunity is identified to make purchasing easier or more efficient, the tool appears on the account page and provides support based on account settings.
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Plan administrators of the U.S. Business Prime subscription program can automatically detect and manage unusual purchasing patterns with Spend Anomaly Monitoring. This capability features a dashboard which analyzes past purchases, pricing, and account settings and alerts administrators about potential irregularities in four key areas: orders from rarely purchased categories, irregular repurchases of items, excessive daily spend patterns, and split purchases that may bypass approval thresholds.
In the coming weeks, members of the U.S. Business Prime subscription program will also have access to Savings Insights, a new AI-enabled feature that analyzes purchase history, pricing patterns, and account settings to make recommendations via an intuitive, ready-to-use dashboard.
Business Prime members with paid plans can log into their Amazon Business account and navigate to the Amazon Business Analytics tab to access Savings Insights. From there, members can select the Savings Insights tab to view the dashboard that highlights eligible savings opportunities.
Deloitte partnership
Amazon Business and Amazon Web Services (AWS), in collaboration with Deloitte, are announcing two new intelligent solutions designed to optimize industrial business buying and sourcing operations that will both launch in 2026.
Built on the Deloitte IntelligentOps AI platform and enabled by the Amazon Bedrock and SageMakerAI models, these solutions are designed to help users shift from reactive problem-solving to proactive decision-making.
Available to select manufacturers in early 2026, an AI-powered industrial manufacturing solution will analyze patterns and make predictions about potential parts and inventory disruptions before they happen.
The solution will use AI agents in an effort to to simplify order management, supplier quality oversight, and demand forecasting, with the goal of helping to improve transparency and control. If a potential disruption is identified, the solution will alert manufacturers and make recommendations, such as reallocating existing inventory or expediting shipping for compatible parts to minimize production delays. It will expand to industrial sectors later in 2026.
And launching for U.S. utility organizations in early 2026, a power utility asset management solution will be designed to help enhance grid reliability and resilience through AI-driven diagnostics, geo-spatial analysis, and predictive modeling.
The solution will share material replacement timelines and needed vegetation management data with the utility organization and Amazon Business to facilitate fulfillment and asset replacement. This approach will enable power utilities to dynamically predict and fulfill material needs through Amazon Business.
"For over a decade, we’ve redefined how organizations manage purchasing by delivering a faster, smarter, and more transparent buying experience," said Shelley Salomon, VP of Amazon Business. "Amazon Business combines vast selection and competitive pricing with enterprise-grade tools—multi-user accounts, approval workflows, and deep analytics—to help companies manage business buying and operate more efficiently. Now, with new, AI-enhanced tools, we’re empowering organizations to reduce costs, make data-driven buying decisions, and get support when and where they need it."
Amazon Business has more than 6 million business customers, ranging from sole proprietors to multinational enterprises. Features and benefits include a curated site experience, Business Prime, business-only pricing and selection, single or multi-user business accounts, approvals workflow, purchasing system integrations, payment solutions, tax exemptions, and dedicated customer support. Amazon Business is available in the U.S., Australia, Canada, Mexico, U.K., Germany, France, Italy, Spain, Japan and India.
