Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 4/21/2021
Levi’s offers 24/7 customer service with Google messaging platform
A leading denim brand is integrating Google Business Messages into its customer experience strategy. - 4/21/2021
Asics analyzes online shoppers in real time
A specialty athletic apparel/footwear brand is optimizing the customer digital journey – as it happens. - 4/21/2021
American Furniture Warehouse brings rooms to life – in 3D
A Southwestern furniture retailer is offering customers the chance to design rooms online with a new 3D design tool. - 4/20/2021
Survey: Influencers have little influence on consumer trust
Retailers looking to build brand trust with consumers should focus on the experience they provide, rather than celebrity endorsements. - 4/20/2021
Pinterest goes global with Shopify partnership
Shopify retailers in 27 new countries can now directly sell merchandise via the Pinterest visual social media platform. - 4/20/2021
Survey: Close to half of grocery shoppers use omnichannel services
Data confirms that grocery orders which start online often end in a brick-and-mortar store. - 4/20/2021
Marks & Spencer Food centralizes merchandising with AI
The grocery banner of a British retail giant is unifying its forecasting, ordering, and allocation processes. - 4/20/2021
Appliance brand integrates with Amazon smart reorders
LG Electronics USA is enabling users of its smart home appliances to receive personalized notifications when essentials run low. - 4/20/2021
Amazon hands palm-based payment to Whole Foods shoppers
The reach of Amazon’s contactless payment device keeps growing across the tech giant’s brick-and-mortar banners. - 4/19/2021
Apple to let family members build credit together with new ‘Apple Card Family’
Apple is extending its “family sharing” group service model to the Apple Card. - 4/19/2021
Study: Walmart.com shoppers are most focused on…
While Amazon leads Walmart in online customer reach, a specific subset of e-commerce consumers prefers Walmart. - 4/19/2021
Lululemon stretches into $30 billion resale market
Another apparel retailer is reselling used customer merchandise, with a charitable twist.
